Ratings based on 2,117 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Great views from the room!
by A verified traveler
Posted 2 Jan 2025
Great experience.
by A verified traveler
Posted 2 Jan 2025
My overall experience was wonderful
by A verified traveler
Posted 2 Jan 2025
Room was good in size, clean, comfy. Loved full sized toiletries, not tiny bottles. Service was great. No microwave, this would be helpful. Consider microwaves in a common area. Parking is across the street, $59. $200 deposit is way too much for a hold.. overall enjoyed my stay.
by A verified traveler from Long Beach
Posted 2 Jan 2025
Comfortable bed. Clean bedding. king size room could have been larger but we had a wonderful view of river walk from highest floor. The Shower temperature was difficult to manage. Turn knob had to be slightly tapped just so to dial in just enough heat to not give you a scald burn. Took several attempts and finally I just settled on a water temperature that wouldn’t burn my skin but also wasn’t very warm either. Hallway walls and flooring need updates.
Comment from Hotel Management
2 Jan 2025 by Tequila, Hotel Management
I wanted to take the time to let you know how much we appreciate you ranking our property 5 stars!!! It is feedback from valued guests like yourself that keeps us motivated and striving to be the best hotel in the Midwest! I can always assure you that you can always expect friendly service and clean rooms each and every time that you stay at our property
by A verified traveler
Posted 1 Jan 2025
Es muy centrico tiene todo muy cerca para visitar y conocer en el Dowtown de Chicago
Comment from Hotel Management
2 Jan 2025 by Tequila, Hotel Management
Thank you for sharing details from your stay that give us opportunities for improvement. Rest assured that I have shared this with each department involved. We will address the fortunately rare miscommunication to ensure that we continue to perform at the high level of quality we consistently deliver at The Holiday Inn Chicago. There were shortcomings during your stay, for which we apologize, and which we can guarantee would not be present on a return visit. I do hope you will return to experience our usual high level of luxury service and create far more pleasant memories.
by A verified traveler
Posted 1 Jan 2025
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Comment from Hotel Management
2 Jan 2025 by Tequila, Hotel Management
Thank you for your kind review and for visiting us recently! We aim to deliver an excellent experience in all aspects of our hotel and we're happy to hear that we hit the mark during your stay. From our great location to our friendly and welcoming team members — we're thrilled you enjoyed your time with us. We hope you choose to stay with us again when your travels bring you back to Chicago!
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Tequila, Hotel Management
Thank you for your kind review and for visiting us recently! We aim to deliver an excellent experience in all aspects of our hotel and we're happy to hear that we hit the mark during your stay. From our great location to our friendly and welcoming team members — we're thrilled you enjoyed your time with us. We hope you choose to stay with us again when your travels bring you back to Chicago!
by A verified traveler
Posted 1 Jan 2025
Very good place we spent a great time with my family
Comment from Hotel Management
2 Jan 2025 by Tequila, Hotel Management
I wanted to take the time to let you know how much we appreciate you ranking our property 5 stars!!! It is feedback from valued guests like yourself that keeps us motivated and striving to be the best hotel in the Midwest! I can always assure you that you can always expect friendly service and clean rooms each and every time that you stay at our property
