Ratings based on 313 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024 on Hotels
Naperville is a beautiful town, we were there for the first weekend in May and the weather was great. The hotel needs taking care of it's a bit rundown, I'm sure it's seen better days.
by A verified traveler
Posted 8 May 2024
3/5 stars due to dated room, elevator had an odor and also seemed dated. Staff were excellent and friendly. Breakfast was adequate. Called ahead before booking on Expedia and staff member told me pool and hot tub would be open but then both were closed and have been for some time due to renovations which timeline wasn’t certain when I asked staff member at check-in. Beds could be updated as well. Location is a great convenience - near everything and Top Golf, for the golf enthusiast. Worth the stay once renovations are completed, hopefully.
by A verified traveler from Hannibal
Posted 25 Apr 2024
Three friends and I were originally booked at this property but due to construction they moved us to the Fairfield Inn across from them, which was fine. We were notified before we arrived and everything went smooth and we all had a nice stay.
Comment from Hotel Management
6 May 2024 by Torie AGM, Hotel Management
I'm glad everything worked out for you! Please come stay with either property again after the renovation!
by A verified traveler
Posted 21 Apr 2024
It was a great stay - just wish I had know the pool & hot tub were not in working order.
Comment from Hotel Management
6 May 2024 by Torie AGM, Hotel Management
I'm glad you enjoyed your stay! We hope you come back to visit us when the pool and hot tub are in working order!
by A verified traveler
Posted 24 Mar 2024
Yolanda at the front desk was the BEST! So personable and friendly.
Breakfast was not great but typical for a continental breakfast at a hotel.
Comment from Hotel Management
25 Mar 2024 by Torie AGM, Hotel Management
Thank you for the positive response! We will make sure to pass on the information to our leadership team!We hope you choose to stay with us again!
by A verified traveler
Posted 10 Mar 2024
Hotel was okay. Room was large and gave us some extra room. Not much put out at the buffet for the breakfast on Saturday morning. Hotel seemed quite empty. Our room was not touched by housekeeping on Saturday. We could have used a few additional towels as well. We will not return to this hotel during future visits.
Comment from Hotel Management
18 Mar 2024 by Torie AGM, Hotel Management
Hello, thank you for letting us know about your stay. We will talk with the leadership team to help improve everyone's experience. We hope you choose to stay with us again.
by A verified traveler
Posted 5 Mar 2024
Dirty
Comment from Hotel Management
5 Mar 2024 by Torie AGM, Hotel Management
I'm very sorry that you did not enjoy your stay. I am talking to the leadership team on ways to improve. We hope you can stay with us again!
by A verified traveler
Posted 16 Feb 2024 on Hotels
The room was great, comfortable beds and well stocked kitchen. The breakfast was not great- coffee was cold, they didn't keep the food well stocked. We chose this hotel because it had a pool and hot tub, but they were both closed. The hotel should have notified us that the pool was closed prior to our arrival. That was disappointing!
Comment from Hotel Management
16 Feb 2024 by Jose - General Manager, Hotel Management
Thank you for your stay! We will review and train our employees to be at their best.
by A verified traveler
Posted 25 Jan 2024
Had a leak so the first floor smelled like mildew for the first few days. Stayed 6 nights and the room cleaning team didn’t come once. Had to ask front desk for more toilet paper and a young kid wasn’t very friendly about it.
Comment from Hotel Management
16 Feb 2024 by Jose - General Manager, Hotel Management
We do apologize for the inconvenience. We will be renovating now until April 2024. We will continue to train to be at their best.
by A verified traveler
Posted 6 Jan 2024 on Hotels
One of the room heater was inop and the bed was lumpy, the fire alarm went off 3 time due my stay.
Comment from Hotel Management
8 Jan 2024 by Jose Camacho General Manager, Hotel Management
We do apologize for the inconvenience.
