Ratings based on 982 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Great
Comment from Hotel Management
24 Oct 2024 by Holden, Hotel Management
Thank you for the kind feedback! We hope to welcome you back soon!
by A verified traveler
Posted 20 Oct 2024
I love this Hotel!
Comment from Hotel Management
23 Oct 2024 by Alejandro J. , Hotel Management
Dear Penny,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
by A verified traveler
Posted 20 Oct 2024
It was ready nice place if you are travelling for business or as a tourist I recommend you to stay there. Very quiet although it was very close to one of the busiest airports . Through out wide windows you can watch landing almost every few second 😊
Anyway you definitely won’t go wrong if you wish to be around airport or Rosemont businesses abit far from city center unless you have your own car.
Comment from Hotel Management
20 Oct 2024 by Alejandro J. , Hotel Management
Dear Tannaz,Thank you for taking the time to rate our hotel with 5 rating score! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Alejandro J. , Hotel Management
Dear Calvin,Thank you for the positive score. I hope next time we can achieve a 5/5! Have a wonderful day
by A verified traveler from Santee
Posted 14 Oct 2024
Everything felt safe and room was comfortable.
Comment from Hotel Management
15 Oct 2024 by Holden, Hotel Management
We are glad to hear that you had a comfortable stay! We hope to welcome you back soon!
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Alejandro J. , Hotel Management
Dear Tatiana,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
by A verified traveler
Posted 7 Oct 2024
No complementary at all!! No free breakfast and charges me 30 bucks for parking
Comment from Hotel Management
9 Oct 2024 by Alejandro J. , Hotel Management
Dear guest,Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. It's unfortunate that our amenities did not work for you. Our hotel offers great stay packages including parking and breakfast. We look forward to hearing from you and learning how we can make this right. Sincerely,
by A verified traveler from Eastham
Posted 6 Oct 2024
Customer serices were the best I have had in a very long time in the States. Food and drinks in hotel were great. Very clean, location perfectly convenient to everything. Only complaint is that the bed only had sheets and a very lightweight duvet cover, no extra blankets in the closet or variety of pillow sizes (pillows were huge),so my neck is sore and I was freezing. Had a horrible nights sleep.
Comment from Hotel Management
7 Oct 2024 by Front Desk Team, Hotel Management
Thank you for your feedback and staying with us at the Rose Hotel! We are glad to hear that you enjoyed our wonderful service. We hope to use this feedback to improve the bedding and hope this does not dissuade you from visiting us in the future!
by A verified traveler
Posted 3 Oct 2024
The location of the parking lot and the price of $30.00 per night is not good. The arm to get in and out of the parking lot did not work. Very inconvenient.
Comment from Hotel Management
5 Oct 2024 by Front Desk Team, Hotel Management
Dear Mr. Richard, thank you so much for your honest feedback. While we’re happy you stayed with us, we’re extremely sorry to learn that your time at the property was not perfect. We hope this will not dissuade you from visiting us further once its corrected.
by A verified traveler
Posted 29 Sep 2024
Everything worked great. The staff was very friendly and helpful. The only issue was the parking meter to scan your room key wasn’t working but everything else was great!
Comment from Hotel Management
1 Oct 2024 by Alejandro J. , Hotel Management
Dear EdinThank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.
