Ratings based on 980 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
I liked the clean room, comfy bed, nice staff and close to the airport.
Comment from Hotel Management
4 Dec 2024 by Holden C., Hotel Management
Thank you for the kind feedback! We hope to welcome you next time you are in town!
by A verified traveler
Posted 2 Dec 2024
I stayed at The Rose Chicago due to a flight cancellation at O'Hare. The hotel and staff were exceptional. I dined at the restaurant for every meal and the bartenders and servers were so awesome. All of the food that I ordered was served hot and fresh. There were several restaurants in the same parking lot as the hotel, so lots of dining options available. The room was comfy and clean. Overall, a good stay despite the circumstances.
Comment from Hotel Management
3 Dec 2024 by Alejandro J. , Hotel Management
Dear Elizabeth,Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!
by A verified traveler
Posted 2 Dec 2024
Great for short layover stay
Comment from Hotel Management
2 Dec 2024 by Alejandro J. , Hotel Management
Dear Raymond,We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!
by A verified traveler from sdq
Posted 21 Nov 2024
Great Choice if you are going to the convention center or near the airport! Great service ! Very clean ..
Comment from Hotel Management
24 Nov 2024 by Holden C. , Hotel Management
Thank you kindly! We hope to welcome you back next time you are in town!
by A verified traveler
Posted 20 Nov 2024
The facilities are very nice. Well kept and clean. Noce place for a quick stay.
Comment from Hotel Management
20 Nov 2024 by Holden C., Hotel Management
Thank you for the kind feedback. we are glad you enjoyed your stay! We hope to welcome you back soon!
by A verified traveler
Posted 15 Nov 2024
Took me over an hour to check in
Comment from Hotel Management
15 Nov 2024 by Alejandro J. , Hotel Management
Dear Ezequiel,I earnestly apologize from the bottom of my heart for your unsatisfactory experience at our hotel. We understand the check-in process took several minutes. Please be aware that during a late arrival such as yours, our system may take several minutes before it is ready for accepting reservations. We thank you for your patience, and we request you give us another chance to rectify our errors and earn your beloved trust!
by A verified traveler
Posted 9 Nov 2024
We were on the 4th floor, directly under the fitness room that’s open 24 hours. Hated being woken to weights being dropped, jump rope, etc. Guests deserve peace, more than 5am workouts. Management needs to open fitness room at 8am. Luckily, Angie at the front desk could move us. It was a major inconvenience to pack and move in the middle of a day with other things planned.
Comment from Hotel Management
11 Nov 2024 by Alejandro J. , Hotel Management
Dear Shelley, Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. Detailed reviews with criticism help us understand our strong and weak points, and thereby develop the quality of our guest experience. On that note, we request you give us another chance to rectify our errors and earn your beloved trust!
by A verified traveler
Posted 23 Oct 2024
Great
Comment from Hotel Management
24 Oct 2024 by Holden, Hotel Management
Thank you for the kind feedback! We hope to welcome you back soon!
by A verified traveler
Posted 20 Oct 2024
I love this Hotel!
Comment from Hotel Management
23 Oct 2024 by Alejandro J. , Hotel Management
Dear Penny,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
by A verified traveler
Posted 20 Oct 2024
It was ready nice place if you are travelling for business or as a tourist I recommend you to stay there. Very quiet although it was very close to one of the busiest airports . Through out wide windows you can watch landing almost every few second 😊
Anyway you definitely won’t go wrong if you wish to be around airport or Rosemont businesses abit far from city center unless you have your own car.
Comment from Hotel Management
20 Oct 2024 by Alejandro J. , Hotel Management
Dear Tannaz,Thank you for taking the time to rate our hotel with 5 rating score! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
