Ratings based on 686 Verified Reviews
4.1 Room cleanliness
3.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Good and easy communcation with the guest services by phone. No wait time to speak to guest services at all. However, no cheap parking on site, and parking neabry can be expensive also.
Comment from Hotel Management
8 Nov 2024 by Jay, Hotel Management
Thank you for your feedback! We're delighted to hear you had a seamless experience connecting with our guest services team—making sure guests receive prompt assistance is a top priority for us. We understand that parking costs can add up, and while we strive to provide convenient options, we’re always exploring ways to make parking more budget-friendly. We hope this didn’t detract too much from your stay and look forward to welcoming you back soon!
by A verified traveler
Posted 2 Nov 2024
Great location, value and charm
Comment from Hotel Management
3 Nov 2024 by Jay, Hotel Management
Thank you for your wonderful feedback! We're delighted you enjoyed the location, value, and charm of our hotel. We look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 28 Oct 2024
The hotel was in a great location. I enjoyed how much there was to do in the area within walking distance. The room, albeit a little on the small side, suited our needs perfectly.
Comment from Hotel Management
31 Oct 2024 by Jay, Hotel Management
Thank you for the fantastic rating! We're glad you enjoyed our prime location and found plenty to explore within walking distance. It’s great to hear the room met your needs, even with its cozy layout. We look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 23 Oct 2024
The only thing I would point out is that this location is in the heart of Wriggleyville. As such, you cannot expect it to be quiet in the evenings, especially Thursday-Sunday.
Comment from Hotel Management
25 Oct 2024 by Jay, Hotel Management
Dear Barbara,Thank you for your feedback! We’re glad you enjoyed your stay and appreciate you highlighting the vibrant location in Wrigleyville. It’s true, the area has a lively atmosphere, especially on weekends, due to its proximity to local bars, restaurants, and Wrigley Field. We hope the energetic surroundings added to the unique experience of staying with us. We look forward to welcoming you back again!
by A verified traveler
Posted 19 Oct 2024
When I asked the staff they got an attitude about the unexpected fees. My hotel room total cost was $600 with fees..
Comment from Hotel Management
20 Oct 2024 by Jay, Hotel Management
Thank you for your feedback. We apologize for the negative experience with the staff and the unexpected fees. We understand how frustrating additional costs can be, and it’s our priority to provide clear communication during the booking process. Our fees are clearly displayed on all booking platforms, and you can find more information about our Guest Benefits Package on our website. We value our guests' budget considerations and strive to offer total costs of stay that are competitive in the market. Additionally, included in our Guest Benefits package are immediate access to discounts for Chicago area attractions to enhance our guests' overall experience during their stay as well as travel discounts accessible post check-out!Your comments will be addressed with our team to ensure a more positive experience for future guests. We appreciate your stay and hope to provide you with a better experience in the future.
by A verified traveler
Posted 15 Oct 2024
Crap.
Comment from Hotel Management
17 Oct 2024 by Jay, Hotel Management
Dear Allison,I'm sorry to hear you had a disappointing experience. If you'd like to share more details, we would be happy to address your concerns and see how we can improve.
by A verified traveler
Posted 10 Oct 2024
Raw
Comment from Hotel Management
15 Oct 2024 by Jay, Hotel Management
Dear Brian,Thank you for the 5/5 rating! We appreciate your feedback!
by A verified traveler
Posted 8 Oct 2024
would come here again
Comment from Hotel Management
8 Oct 2024 by Jay, Hotel Management
Dear KJAII,Thank you for your kind review! We're thrilled to hear you'd come back again. We look forward to welcoming you on your next visit!
by A verified traveler
Posted 7 Oct 2024
Great locations. Easy check-in and chexk-out.
Comment from Hotel Management
8 Oct 2024 by Jay, Hotel Management
Dear Nola,Thank you for your review! We're happy to hear you enjoyed the location and found the check-in and check-out process easy. We hope to welcome you back for another great stay!
by A verified traveler
Posted 2 Oct 2024
I never received my code to get my keycard, although I arrived several hours early, I was contact 7 hours after "check in" to enjoy my stay but still never got my keycard code. I was scammed out of $300 and their manager refused to refund me.
Comment from Hotel Management
7 Oct 2024 by Jay, Hotel Management
I'm truly sorry to hear about this frustrating experience with your check-in and the difficulty getting your keycard code. We take situations like this very seriously and would like to help resolve this for you. If you could provide us with your booking details, we will make sure to escalate the issue to management and address the refund situation promptly. Your feedback helps us improve, and we sincerely apologize for the inconvenience caused during your stay.
