Ratings based on 377 Verified Reviews
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Horrible
Comment from Hotel Management
19 Nov 2024 by Jay, Hotel Management
We’re sorry to hear your experience didn’t meet expectations. Your feedback is important to us, and we’d like to understand what went wrong so we can improve. Please feel free to reach out directly—we’d appreciate the chance to make things right.
by A verified traveler
Posted 18 Nov 2024
Expedia charged me $75
Comment from Hotel Management
19 Nov 2024 by Jay, Hotel Management
I'm sorry to hear about the unexpected 75 charge from Expedia. Expedia may apply fees for various reasons, such as booking, cancellation, or changes to reservations. For instance, some bookings include a booking fee that varies depending on the accommodation and length of stay. Oli and AlexTo resolve this issue, I recommend the following steps:Review Your Booking Confirmation: Check the details of your reservation to identify any mentioned fees or charges.Contact Expedia Customer Service: Reach out to Expedia's support team for clarification on the charge. They can provide specific information related to your booking.Check for Additional Fees: Be aware that some hotels impose resort or destination fees, which are separate from Expedia's charges and are collected by the hotel upon check-in or check-out. WikipediaIf you need further assistance, please let us know.
by A verified traveler
Posted 16 Nov 2024
The shared spaces were very nice and convenient. The rooms were clean and adequate amenities. The staff was super friendly and helpful.
Comment from Hotel Management
18 Nov 2024 by Jay, Hotel Management
Thank you for the 5/5 review! We're thrilled you enjoyed our shared spaces, clean rooms, and amenities. Our team takes pride in being friendly and helpful, so it's great to hear we made your stay even better. We hope to see you again soon!
by A verified traveler
Posted 14 Nov 2024
Loved the theme.
Comment from Hotel Management
16 Nov 2024 by Jay, Hotel Management
Thank you for your review! We're thrilled you enjoyed the theme of our hotel—it’s one of the features we’re most proud of. We hope to welcome you back for another memorable stay soon!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Jay, Hotel Management
Dear Angel,We're sorry your stay didn’t meet your expectations. If you’d like to share more about what went wrong, we’d be happy to listen and address any concerns directly. Your experience matters to us, and we’d like the chance to make it right.
by A verified traveler from Frisco
Posted 8 Nov 2024
the metro train line was just next to the window. i couldn’t sleep whole night due to train noise that kept coming very loud whole night
Comment from Hotel Management
14 Nov 2024 by Jay, Hotel Management
Dear Sonu, I'm sorry to hear that the train noise impacted your stay. We understand that restful sleep is essential, and while the proximity to transit is convenient, it can indeed be a bit noisy. For future stays, please reach out in advance, and we’ll do our best to provide a room in a quieter area of the building. Thank you for sharing your feedback, and we hope to make your next visit more restful.
by A verified traveler
Posted 24 Oct 2024
So far, so good.
Comment from Hotel Management
25 Oct 2024 by Guest Services, Hotel Management
Thank you for your review, Brad. We hope you enjoyed the rest of your stay and look forward to having you stay with us again.
by A verified traveler
Posted 20 Oct 2024
Very basic. Simply a place to rest your head.
Comment from Hotel Management
20 Oct 2024 by Jay, Hotel Management
Dear Jenette,Thank you for your honest review. We're glad you found our hotel suitable for a restful stay, but we understand that it may not have met all of your expectations. Your feedback helps us identify areas for improvement, and we hope to offer a more complete experience should you choose to stay with us again.
by A verified traveler
Posted 19 Oct 2024
It was ok I wouldn’t consider it luxury at all but fine for one night after a wedding and we had five people so it was cool. The rail was next door I didn’t hear it at all. The bar was also next door and it was loud but not all night. Wasn’t super clean. Loved the room set up but could have been cleaner.
Comment from Hotel Management
20 Oct 2024 by Jay, Hotel Management
Dear Kimberly,Thank you for sharing your experience! We're glad the room setup worked well for your group, and that you found it convenient for your stay after the wedding. However, we apologize for the cleanliness issues and any noise disturbance from the bar. We will work on addressing these concerns to improve the overall experience for future guests. We appreciate your feedback and hope to welcome you back again!
by A verified traveler
Posted 16 Oct 2024
Love the theme, location, staff, check in is always welcoming and friendly.
Comment from Hotel Management
16 Oct 2024 by Michael, Hotel Management
Paul: Thank you so much for the great review! We also appreciate the compliments on our staff! Please let us know when you plan to visit again so we can upgrade you!
