Ratings based on 354 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay. Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve. If you have any concerns or if there is anything we can do better, please do not hesitate to contact us
by A verified traveler
Posted 25 Oct 2024
Decent hotel for a last minute booking.
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are happy to hear that you had a good experience. We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.
by A verified traveler
Posted 29 Sep 2024
Ok
Comment from Hotel Management
30 Sep 2024 by General Manager, Hotel Management
Dear Eddie,Thank you so much for taking the time to share your positive feedback about your recent stay with us. Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.
by A verified traveler from Lincoln Park
Posted 3 Sep 2024
Booked a room with two beds, upon checking in the person in the front desk wanted to give me a room with a king size bed I told him that would not work for me and I needed the two beds. He was finally able to get me the room with two beds I needed. The entire facility is filthy, gross and unsanitary. The waiting area has old and filthy chairs, the carpet in the entire 3rd floor is old and stained. The bathroom in our room was stained, and the toilet had a water leak. The valance sheets on the beds were stained with I want to think dried food from previous guests but could be other things. The hotel offers breakfast however the breakfast area is super small, only has one waffle maker and the AC was not working when I was there. Overall, it was the dirtiest hotel I’ve ever stayed at, I could’ve stayed at a lower end hotel for the same type of experience. I’d rather sleep in my car than stay at this hotel in the future.
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Dear Sury,Dear Sury,Thank you for your feedback. I’m sorry to hear about the issues you experienced, from the room assignment to the cleanliness and maintenance of our facilities. We’re grateful for your feedback concerning our hallway carpet. Currently, we're in the process of seeking approval from Choice, which will pave the way for the renovation to commence. Please anticipate this approval process, which may extend until December. Your understanding and insights are highly valuable to us.We appreciate your feedback and hope you might consider giving us another chance in the future.The Sleep Inn Lansing Team
by A verified traveler
Posted 19 Aug 2024 on Hotels
This hotel needs a lot of repairs and updating. I’ve stayed at the other Sleep Inn and this was the most outdated one I ever been too. And my toilet didn’t start working until the morning. First and last time ever staying in this location in Lansing. I usually stay at the Oakbrook location.
Comment from Hotel Management
20 Aug 2024 by General Manager, Hotel Management
Dear Adrian,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.Thank you once again for bringing these matters to our attention. We hope to welcome you back and provide you with a much improved experience.Warm regards,
by A verified traveler
Posted 10 Aug 2024 on Hotels
This was a last minute trip and all hotels in the area were booked. The staff was definitely friendly. I'm use to having my room serviced daily which they don't have. Carpet renovation is needed in the hallway. Wasn't too bad of a stay
Comment from Hotel Management
12 Aug 2024 by General Manager, Hotel Management
Hello and Thank you for taking the time to review us, your feedback is very important to us as it helps address any issues our guest encountered while staying with us. we hope you come stay with us again soon.
by A verified traveler
Posted 29 Jul 2024
Peeling paint, mold, water stains & hair stuck on “clean towels”. Smelled of weed & cigarettes in bathroom.
Comment from Hotel Management
30 Jul 2024 by Jedika, general manager, Hotel Management
Dear Chris,Thank you for bringing these issues to our attention. We apologize for the peeling paint, mold, water stains, and the condition of the towels you encountered. The smell of weed and cigarettes in the bathroom is also concerning.We are addressing these matters with our housekeeping and maintenance teams to ensure they are resolved promptly. Your feedback is crucial in helping us improve our services.We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.The Sleep Inn Lansing Team
by A verified traveler
Posted 19 Jul 2024
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Comment from Hotel Management
22 Jul 2024 by General Manager, Hotel Management
Dear Carla, We are thrilled to hear that you had a good experience and that our team was able to contribute to your enjoyable stay. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
12 Jul 2024 by General Manager, Hotel Management
Dear Amir,Thank you so much for taking the time to share your positive feedback about your recent stay with us at. We are thrilled to hear that you had a wonderful experience and that our team was able to contribute to your enjoyable stay. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
by A verified traveler
Terrible
Posted 21 Jun 2024 on HotelsThanks paint was peeling around the window and ac unit. The bathroom had mold and the hall carpet was gross. Above our door something was leaking which caused the carpet to get wet that the water ran into our room from under the door ( disgusting). I herd the ninja word so many times from the neighbors room it was not cool. Will not stay ever again!
Comment from Hotel Management
24 Jun 2024 by Jedika, general manager, Hotel Management
Dear Lakisha,Thank you for taking the time to provide us with your feedback. We are deeply sorry to hear about the numerous issues you encountered during your stay.We apologize for the peeling paint around the window and AC unit, the mold in the bathroom, and the condition of the hall carpet. Additionally, the water leaking above your door, causing the carpet to get wet and water to run into your room, is concerning. The noise from the neighboring room further added to your discomfort, and we regret that these issues made your stay unpleasant.We're grateful for your feedback concerning our hallway carpet. Currently, we're in the process of seeking approval from Choice, which will pave the way for the renovation to commence. Your understanding and insights are highly valuable to us.We take these matters seriously and will address them with our maintenance and housekeeping teams to ensure they are resolved promptly. We encourage guests to inform the front desk immediately if such issues arise so we can take swift action to remedy the situation.Your feedback is valuable to us, and we are committed to making the necessary improvements to enhance our guests' experiences. While we understand your reluctance to stay with us again, we hope you might reconsider in the future and give us another opportunity to provide you with a better experience.Thank you once again for sharing your comments.The Sleep Inn Lansing Team
