Ratings based on 1,258 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
The property is maintained well. Staff is friendly.Onsight parking.Fast room service.It is close to Navy Pier, AMC theater complex. It is also only 3 blocks from THE BEST BREAKFAST diner in the USA.. YOLK🙌
Comment from Hotel Management
3 Dec 2024 by Guest Serivces, Hotel Management
Thank you for choosing to stay with us and sharing your experience!
by A verified traveler
Posted 1 Dec 2024
It was way over proce for the stay . I booked the room for 3 and they didn’t even give us 3 glasses. They don’t have any fridge . I am not happy with my stay .
Comment from Hotel Management
3 Dec 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us and sharing your experience.
by A verified traveler
Posted 30 Nov 2024
Had an amazing time. I had an amazing time.
Comment from Hotel Management
3 Dec 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us and sharing your experience!
by A verified traveler
Posted 30 Nov 2024
I like the fact that pretty much everything was within walking distance. Parks, restaurants and shopping.
Comment from Hotel Management
3 Dec 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us and sharing your experience!
by A verified traveler
Posted 28 Nov 2024
2nd time staying at the Sheraton Grand Chicago Riverwalk and it did not disappoint. They upgraded us to a suite that was Christmas decorated and even had an Elf on the shelf for the kids. Thank you for making our Chicago vacation a memorable! Can wait to go back next year.
Comment from Hotel Management
28 Nov 2024 by Guest Services , Hotel Management
Thank you for choosing to stay with us and sharing your experience!
by A verified traveler
Posted 25 Nov 2024
Highly recommended
Comment from Hotel Management
28 Nov 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us and sharing your experience!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us and sharing your experience. We hope to welcome you back in the future and provide an enhanced stay to you.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us and sharing your experience. We hope to welcome you back in the future and provide an enhanced stay to you.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us and sharing your experience. We hope to welcome you back in the future and provide an enhanced stay to you.
by A verified traveler
Posted 22 Nov 2024
The hotel was nice, the rooms I would say were holiday inn equivalent. We booked a river view king room and were put on the end of the 8th floor which looked at the roof of the pool room which was disappointing. The rooms were dated, the bathroom was absolutely nothing special. We had an Amazon package shipped to the hotel and they charged us a “handling fee” for having the package delivered there. The breakfast buffet was incredibly expensive at $30 a person for mediocre food and didn’t even have a big selection of food. Pancakes, eggs, chicken and waffles and omelets with a small fruit station. We had reservations across the river at the Swissotel and I wish we would have kept it. For $400 a night, I had higher expectations and was let down considerably.
Comment from Hotel Management
22 Nov 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us and sharing your experience. We hope to welcome you back in the future and provide an enhanced stay in these areas to you.
