Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Lisa, Hotel Management
Thank you for taking the time to share your experience of your most recent visit. We strive to provide comfortable and welcoming accommodations, and it seems like we missed the mark on this one. We apologize that we fell short of that during your visit.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Lisa, Hotel Management
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 21 Dec 2024
Good
Comment from Hotel Management
2 Jan 2025 by Lisa, Hotel Management
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 17 Dec 2024
I like that it is so close to the All State Arena. I’ve stayed here many times. But not anymore. What I did not like is that they somehow obtained my credit card information and charged the parking fee after the other guest had paid for the stay as well as the parking. When we brought it up to the desk upon checkout they assured us that it was just a hold on the card and would be taken off in a few days. Again, if the other guest had paid and placed the hold on their own card, why did they charge mine. Make sure they go over the receipt with you before you leave, so that they can see the issue.
Comment from Hotel Management
2 Jan 2025 by Lisa, Hotel Management
Thank you for taking the time to share your experience of your most recent visit. We strive to provide comfortable and welcoming accommodations, and it seems like we missed the mark on this one. We apologize that we fell short of that during your visit. Please note I have double checked your receipt, and your required incidental hold was released. We clearly have our parking fee and pet fee on both Expedia and Marriott's website. The extra charge you noticed was our incidental hold that will be released back to you in 5 - 7 business days.
by A verified traveler
Posted 12 Dec 2024
Very convenient for any event at Allstate Arena.
Comment from Hotel Management
2 Jan 2025 by Lisa, Hotel Management
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 10 Dec 2024
We really enjoyed our stay. The breakfast was great. The front desk was so nice and helpful. The rooms were nice and it was a 2 min walk to All State Arena for the Jingle Ball concert.
Comment from Hotel Management
10 Dec 2024 by Lisa, Hotel Management
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 8 Dec 2024
Parking fees were a surprise expense of $18.00. Pet fees were an exorbitant $150 per pet!!! Again, this was a hidden fee. I was told at check in that it was $150 when I said I was traveling with two pets. Instead I was charged $150 per pet. I will not be returning here.
Comment from Hotel Management
9 Dec 2024 by Lisa, Hotel Management
Thank you for taking the time to share your experience of your most recent visit. We strive to provide comfortable and welcoming accommodations, and it seems like we missed the mark on this one. We apologize that we fell short of that during your visit. Please note I have double checked your receipt, and you were only charged one pet fee of 150. We clearly have our parking fee and pet fee on both Expedia and Marriott's website. The extra charge you noticed was our incidental hold that will be released back to you in 5 - 7 business days.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Lisa, Hotel Management
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 25 Nov 2024
Good deal
Comment from Hotel Management
9 Dec 2024 by Lisa, Hotel Management
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 24 Nov 2024
I was there for a concert. I loved the proximity to the Allstate Arena, about 4 minutes walk and all the amenities. I didn't realize it was a suite when I booked it and was shocked at the reasonable cost for such amenities.
Comment from Hotel Management
9 Dec 2024 by Lisa, Hotel Management
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
