Ratings based on 990 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
It’s my third time staying here and I love the lobby. It’s so gorgeous and cozy.
The rooms are very clean and comfortable.
by A verified traveler
Posted 11 Nov 2024
At night. I
Comment from Hotel Management
13 Nov 2024 by Renaissance Schaumburg, Hotel Management
Dear Sang,Thank you for taking the time to share your survey regarding your stay. Is there any additional feedback you may be able to provide as to what made your stay unsatisfactory? Anything would help! Thank you!
by A verified traveler
Posted 8 Nov 2024
Beautiful clean rooms
Comment from Hotel Management
10 Nov 2024 by Renaissance Schaumburg, Hotel Management
Dear Royd,Thank you for taking the time to share your experience regarding your recent stay. It is great to hear you enjoyed and we appreciate your feedback. We will share this with the rest of our team and hope you would consider staying with us again if your travels bring you back in the area.
by A verified traveler
Posted 28 Oct 2024
Beautiful hotel but the vallet was constantly gone?
Comment from Hotel Management
29 Oct 2024 by Renaissance Schaumburg, Hotel Management
Dear Christopher J,Thank you for sharing your experience with us. I am so sorry that the valet was not available. I imagine this was very frustrating. I am sharing this feedback with our team so that the issue can be addressed. Thank you again for staying with us and sharing your thoughts. Best wishes in all your travels.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Schaumburg Renaissance, Hotel Management
Hello Cameron,Thank you for taking the time to let us know about your experience while staying with us. Your experience rating is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Could you provide more information on your stay so we may improve in the future?
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Renaissance Schaumburg, Hotel Management
Thank you for your review, LaFayette. We hope that you enjoyed your stay and look forward to seeing you again.
by A verified traveler
Posted 20 Sep 2024
Excellent!
Comment from Hotel Management
21 Sep 2024 by Renaissance Schaumburg, Hotel Management
Dear Eric,Thank you for taking the time to share your experience regarding your recent stay. We are so delighted you have enjoyed your stay and hope you would choose to stay at our property again if your travels bring you back in the area.
by A verified traveler
Posted 15 Sep 2024
It was great
Comment from Hotel Management
15 Sep 2024 by Renaissance Schaumburg, Hotel Management
Dear Clay,That is great to hear! We greatly appreciate your feedback and hope you would choose to stay at our property again if your travels ever bring you back in the area.
by A verified traveler from Geneva
Posted 15 Sep 2024
Clean and efficient service. Nice location.
Comment from Hotel Management
15 Sep 2024 by Renaissance Schaumburg, Hotel Management
Dear Kelly,Thank you for taking the time to share your experience regarding your recent stay. Your feedback is greatly appreciated and we will definitely relay your wonderful comments on to our staff!
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Renaissance Schaumburg, Hotel Management
Thanks for the great review, Jonathan! We hope to see you again, soon.
