Ratings based on 972 Verified Reviews
2.1 Room cleanliness
2.6 Service & staff
2.2 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Everything was amazing they really helped me out
by A verified traveler
Posted 23 Nov 2024
Staff was friendly and helpful they had everything I needed when it was needed
by A verified traveler
Posted 23 Nov 2024
Staff was really nice and provided excellent service
by A verified traveler
Posted 22 Nov 2024
Good place to stay, secure parking and rooms are cleaned and good service.
by A verified traveler
Posted 21 Nov 2024
Improved a lot these days. Loved it very much
by A verified traveler
Posted 21 Nov 2024
Lovely place! Love to say here
by A verified traveler
Posted 21 Nov 2024
Excellent place
by A verified traveler
Posted 20 Nov 2024
Wonderful as always
Comment from Hotel Management
21 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Sai,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - Lansing. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our wonderful location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Nov 2024
I like the hotel, but would like it if they had chairs in the room for you to sit down on. Other than that it has been great!!
by A verified traveler
Posted 19 Nov 2024
This hotel has roaches and it's nasty..I woke up and there were bugs on the bed..I want a refund
Comment from Hotel Management
21 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Naketa, We are sorry to hear about your recent experience at the RED ROOF INN CHICAGO - LANSING. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests and the cleanliness of our hotel. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your refund concerns. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Sharma Red Roof Management RediResponse Specialist
