Ratings based on 451 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Good
by A verified traveler
Posted 21 Sep 2024
Was close to the naval station .. was convinient for me .. and was tight next to the store and other t
Restaurants
by A verified traveler
Posted 13 Sep 2024
Great service
Comment from Hotel Management
16 Sep 2024 by Brand Experience Team, Hotel Management
Hi Conception, Thank you for the excellent review! We hope to see you soon. Natalie #Team6
by A verified traveler from Bloomingdale
Posted 5 Sep 2024
The property needs a lot of up keep
by A verified traveler from Pine Island
Posted 4 Sep 2024
by A verified traveler
Posted 24 Aug 2024
Towels and sheets were stained. Floor were stained. House keeping was unprofessional
Comment from Hotel Management
28 Aug 2024 by Brand Experience Team, Hotel Management
Hi Waldo,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 19 Aug 2024
I resrerved a smoking room for Friday and Saturday nights
but the room was not available. I hear by request a complete refund.
Leon Arriola
arriolal@uww.edu
Comment from Hotel Management
26 Aug 2024 by Brand Experience Team, Hotel Management
Hi Leon, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #team6
by A verified traveler
Posted 18 Aug 2024
Blood stains on the bathroom walls and floor
Crackheads and dopefeins all through out the motel. The police get called everyday
Just down right horrible
Comment from Hotel Management
24 Aug 2024 by Brand Experience Team , Hotel Management
Hi Shanetta, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Kaur J. #team6
by A verified traveler
Posted 18 Aug 2024
The property has really bad hygiene, restroom/bedsheets ect… literally did not want to keep sleeping in the bed Bcz the day after I would wake up with bites all over my legs arms/ and legs, really bad inconveniences, I do not recommend anyone staying here
Comment from Hotel Management
23 Aug 2024 by Brand Experience Team, Hotel Management
Hi Adriana, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly. Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers. Thank you for your understanding. Natalie #Team6
by A verified traveler
Posted 11 Aug 2024
We had to leave early around 11:30 pm same day we checked in we couldn't take the banging of the doors outside our room
Comment from Hotel Management
16 Aug 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
