Ratings based on 1,251 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
When I got to the hotel, it looked very sketchy. There was a lot of people outside. It seemed like they had weapons and maybe illegal substances as well as the security guard Was sleeping when he So much watching the business as well as the manager, and the friend was not very nice. Room was dirty and smelled like they just fix the bed and didn’t wash the sheets. I would honestly like compensation and maybe another establishment or a credit from Expedia.
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Edwin,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Tanvir,Thank you for the perfect rating!! Maz K.#Team6
by A verified traveler
Posted 21 Nov 2024
I had a terrible experience with the front desk staff. They were dismissive and unhelpful. When I complained about the a refund because I had a child with me and they need id both to stay even though I provided mines. They put a 2 month old and the cold and if I didn’t have money to find somewhere else to stay I don’t know what I would have , they did nothing to resolve the issue. I would never stay here again.
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Sanquan,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Room spells so bad
by A verified traveler
Posted 20 Nov 2024
Room was clean and stocked. Attendant made checking in easy and then called up to confirm that everything was to our satisfaction. The property was cleaned up and it was well lit.
Comment from Hotel Management
21 Nov 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 20 Nov 2024
Terrible condition, so old and damaged property. Needs renovation.
Comment from Hotel Management
21 Nov 2024 by Nancy Y., Hotel Management
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Brand Experience Team, Hotel Management
Hi Danny,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 18 Nov 2024
For the price I paid, I expected at least a clean bed and a door that locked. I understand that it’s in a prime location to entertainment but that’s about the only good thing I have to say. The area is a little sketchy and our door didn’t lock! When we asked the front desk for another room, they hesitated. The new room we got looked dirty. I won’t be staying here again.
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Karen,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
