Ratings based on 982 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Managment , Hotel Management
We would like to thank you for taking the time to complete our online survey in your most recent stay in Schaumburg. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.We hope to see you on your next visit to the area.Thank you
by A verified traveler
Posted 29 Oct 2024
There were flies in my room on the first night and I had to change rooms for the next six nights. They didn’t even offer to comp me the first night!
Comment from Hotel Management
30 Oct 2024 by Management, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the fruit flies. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.You can always call us directly and we will more than happy to help for future booking discount.
by A verified traveler
Posted 27 Oct 2024
The smell is horrendous
Comment from Hotel Management
28 Oct 2024 by Management, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room odor. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Management, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Management, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your recent stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Kind Regards
by A verified traveler
Posted 16 Oct 2024
Property dirty. Staff very nice. Room not very clean.
Comment from Hotel Management
16 Oct 2024 by Management, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the cleanliness of the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Kind regards,Sofie FierroGeneral ManagerMainStay Suites847-517-7644
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Management, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.I will share your appreciation message with our staff, is always great to know that our efforts have shown improvement.Kind regards,Sofie FierroGeneral ManagerMainStay Suites847-517-7644
by A verified traveler
Posted 14 Oct 2024
The hotel had a dingy smell, they promised coffee in the morning but it was ice cold
Comment from Hotel Management
14 Oct 2024 by Management, Hotel Management
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the odor on your recent visit. I have shared your feedback with our staff to ensure we handle these types of situations differently in the future.
by A verified traveler
Posted 7 Oct 2024
The bathroom door literally had to be pulled with my entire weight to open and close it. Otherwise the stay was good
Comment from Hotel Management
7 Oct 2024 by Management, Hotel Management
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the bathroom door on your recent visit. I have shared your feedback with our staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to Schaumburg.Kind Regards,
by A verified traveler
Posted 3 Oct 2024
the floor in bathroom was bad and almost fell. No bath towels were in the room and didn't look to ever been vaccuumed
Comment from Hotel Management
3 Oct 2024 by Managment , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the bathroom. We will talk to the staff in this department to make sure this doesn't happen again. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
