Ratings based on 326 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 24 Nov 2024
I didnt like i was charged an extra 150$ after they asked for 200$ security deposit. For parking and city tax without warning! Needs to be more transparent with all fees at time of purchase.
Comment from Hotel Management
24 Nov 2024 by Level Management, Hotel Management
Hi Michael,Thank you for your review!The parking fee was taken from your incidental hold and not in addition to. We do provide transparent communication about the nightly deposit on our website, online verification and also your registration form upon arrival.We're glad you otherwise enjoyed your stay and hope to see you again in the future.
by A verified traveler
Posted 22 Nov 2024
Very nice spot!
Comment from Hotel Management
22 Nov 2024 by Level Management , Hotel Management
Hi Omar!Thank you so much for providing us with your review. We are thrilled to have provided such a great experience for you. We do hope to be seeing you back many more times!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Level Management , Hotel Management
Hi Aamir! Thank you for staying with us here at Level Chicago River North. We hope to be welcoming you back again!
by A verified traveler from Oakville
Posted 21 Nov 2024
room service would be amazing
Comment from Hotel Management
21 Nov 2024 by Level Management, Hotel Management
Hi Alice,Thanks for the awesome review!We would love to offer food and beverage items to our guests. Definitely food for thought in the future.We're glad you otherwise enjoyed your stay!
by A verified traveler
Posted 21 Nov 2024
Love this place. Its perfect for our travel needs and the rooms are great with a balcony to enjoy my coffee in morning and a glass of wine in the evening while enjoying the city lights. Staff very friendly. Safe access. 3rd time staying there, this is our home away from home
Comment from Hotel Management
21 Nov 2024 by Level Management , Hotel Management
Hi Dalileh!Thank you so much for leaving such a wonderful review! We greatly appreciate your repeat business. With snowy winter on its way, coffee might be best enjoyed inside for the next few months, but the friendly staff will always be ready and available. Happy holidays and we will look forward to welcoming you back again next time!
by A verified traveler from Westminster
Posted 20 Nov 2024
Absolutely wonderful and courteous staff! Front desk ladies were above and beyond, knowledgeable and hospitable! Thank you for being so kind and hospitable! Rooms were clean, roomy, everything we needed for a five day stay and very quiet. Highly reccomrnd staying here. We were abl to cook and go out to dinner easily, safe area and easy to get everywhere, Amenities were great! Beds comfy, water always warm, beds comfy and apartment was cozy!
Comment from Hotel Management
20 Nov 2024 by Level Management , Hotel Management
Hi Gina! What an amazing review to read. From start to finish, it sounds like our team and property were able to provide you with an A+ experience. Everyone from front desk to our housekeeping team remain committed to their craft daily and it brings us joy to see their hard work and effort paying off. We greatly appreciate the kind words and recommendation. Your review has already been shared with the team who made it possible. Happy holidays, and please be certain to come back to see us again!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Level Management , Hotel Management
Hi Trent! Thank you so much for taking the time to provide us with your review. We love seeing a perfect 5/5. Please be certain to come back to see us again!
by A verified traveler
Posted 18 Nov 2024
Awesome view, service and security
Comment from Hotel Management
19 Nov 2024 by Level Management , Hotel Management
Hi Don!Thank you for the review. We appreciate your business and hope to welcome you back again!
by A verified traveler
Posted 17 Nov 2024
Thank you for EVERYTHING! So many years of coming to this City and I will say this one is one of my favorites! Will definitely be coming back! Thank you!!
Comment from Hotel Management
17 Nov 2024 by Level Management, Hotel Management
Hi Jennifer,To say that we are thrilled to have been a part of your return to the city is an understatement. Thank you for allowing us to host you.We look forward to your next visit!
