Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Northbrook
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Customer Service, Hotel Management
Sung, we are thrilled you enjoyed your stay at Hyatt Regency Deerfield North Shore. We hope to welcome you again soon for another great experience.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Customer Service, Hotel Management
Li, thank you for staying with us at Hyatt Regency Deerfield North Shore. We're thrilled you had a positive experience, and we hope to welcome you back soon!
by A verified traveler
Posted 4 Dec 2024
Staff was very friendly but the hotel needs a remodel. Pool was out of service most of my stays.
Comment from Hotel Management
5 Dec 2024 by Customer Service, Hotel Management
Naomi, thank you for your feedback. It's great to hear you found our team members to be friendly. Your observations about the hotel's condition and amenities are valued, and the hotel team is committed to providing an enjoyable experience for all guests.
by A verified traveler
Posted 4 Dec 2024
Staff was super warm and welcoming! My room was renovated, clean, and comfortable. The bathroom smelled a little moldy but otherwise the room was great!
Comment from Hotel Management
5 Dec 2024 by Customer Service, Hotel Management
Kelly, thank you for staying with us at Hyatt Regency Deerfield North Shore. The team is delighted to hear you felt welcomed and appreciated your comfortable, renovated room. We will make sure to address the bathroom concern you mentioned. We're looking forward to hosting you again soon.
by A verified traveler
Posted 30 Nov 2024
Good hotel. It’s worth to stay. If I need to stay in Chicago I will definitely back to there.
Comment from Hotel Management
1 Dec 2024 by Customer Service, Hotel Management
Lawrence, it’s wonderful to hear you had a great time at Hyatt Regency Deerfield North Shore. Thank you for staying with us. The team looks forward to welcoming you back on your next visit to Chicago.
by A verified traveler
Posted 24 Nov 2024
The hotel did not honor the room type/floor I reserved over a month ago nor did they offer any solution. The lady working the front desk at the time I checked in couldn’t even give me an answer as to why the room I booked and paid for was not available. The plumbing in the hotel must not be the greatest because the toilet in the bathroom ran all day and night. We pulled out the sofa bed and there was food underneath the bed as well as dark brown stains on the sheets which could have been either poop or chocolate. Either way, that definitely let me know that the rooms there are not properly cleaned. The breakfast buffet options were extremely limited which is not worth the price they charge for it. Jaxx’s Bar/Restaurant on the other hand was great. Dispute my dislike for the hotel, the staff was pleasant. I travel often so when choosing a hotel, comfortability is most important. I was there to attend my niece’s graduation ceremony from the Navy which I was extremely excited for, but honestly speaking the problems with the hotel put a damper on my trip.
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Jennifer, the team is sorry to hear about the inconveniences during your stay. Room preferences are important to everyone, and we understand the importance of consistent service. The maintenance issues and room cleanliness you mentioned are certainly under review. We appreciate the feedback about the breakfast, and it's good to hear you enjoyed the restaurant's offerings. Your kind words about our team members are appreciated and recognized. Thank you for sharing your experience.
by A verified traveler
Posted 20 Nov 2024
Front desk lady wasn’t very friendly.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
We appreciate the feedback, Desiree.We're happy you had a pleasant stay with us despite our service not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward.We do hope to host you again soon for a more positive experience.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Payman, we are thrilled you enjoyed your stay at Hyatt Regency Deerfield North Shore. We look forward to welcoming you back soon.
by A verified traveler
Posted 12 Nov 2024
N/a
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Elvia, thank you for choosing to stay with us at Hyatt Regency Deerfield North Shore. It’s great to know you had a pleasant experience. We hope to welcome you back again soon!
by A verified traveler
Posted 10 Nov 2024
The stay was wonderful only complaint was the waitress at breakfast buffet. She was a bit rude.
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Samantha, thank you for staying with us at Hyatt Regency Deerfield North Shore. It’s great to know you had a wonderful overall experience. The feedback about your breakfast encounter is appreciated, and it helps us strive for better service. We hope to welcome you back soon!
