Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Rooms are outdated needs to be updated
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Dear AL,Thank you for your feedback. We appreciate your comments regarding the room's condition. We are always striving to improve our property, and your input is valuable in helping us identify areas for improvement. Rest assured, we are actively working on updates to enhance the guest experience. We hope you’ll give us another opportunity to provide you with a better stay in the future. Thank you for your understanding!Sincerely, Michelle Emmons General Manager Hyatt Place- Chicago Hoffman Estates
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
25 Dec 2024 by General Manager, Hotel Management
Dear Shiv,Thank you for choosing our hotel and for taking the time to share your wonderful review. Our top priority is to ensure complete guest satisfaction, and we’re thrilled to know we were able to meet your expectations. We look forward to welcoming you back and having the privilege of serving you again.Sincerely, Michelle Emmons General Manager Hyatt Place- Chicago Hoffman Estates
by A verified traveler
Posted 23 Dec 2024
Very nice property. All the staff was very nice and helpful. Delicious breakfast. The manager came by and checked on us anytime we were sitting in the lobby. Clean pool area.
Comment from Hotel Management
24 Dec 2024 by General Manager, Hotel Management
Dear April,Thank you for your wonderful review! We're delighted to hear that you enjoyed the property, found our staff helpful, and loved the delicious breakfast. It’s great to know our manager’s attentiveness and the clean pool area added to your experience. We strive to provide exceptional service, and your kind words mean a lot to us. We look forward to welcoming you back for another fantastic stay!Sincerely, Michelle Emmons General Manager Hyatt Place- Chicago Hoffman Estates
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by General Manager , Hotel Management
Dear Sam,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Michelle Emmons General Manager
by A verified traveler
Posted 19 Dec 2024
Stayed here for work a couple of times, everytime is very nice and comfortable stay!
Comment from Hotel Management
20 Dec 2024 by General Manager, Hotel Management
Dear Elaina,Thank you for the 5/5 rating! We're thrilled to hear that your stays have been consistently nice and comfortable. We look forward to welcoming you back during your future visits!Sincerely, Michelle Emmons General Manager Hyatt Place- Chicago Hoffman Estates Endeavor Hotels
by A verified traveler
Posted 12 Dec 2024
Beautiful
Comment from Hotel Management
12 Dec 2024 by General Manager, Hotel Management
Dear Michael,Thank you for the perfect rating! We’re thrilled to hear you found everything beautiful during your stay. We truly appreciate your feedback and look forward to welcoming you back in the future!Sincerely, Michelle Emmons General Manager Hyatt Place- Chicago Hoffman Estates
by A verified traveler
Posted 10 Dec 2024
Overnight at the hotel for a business event. Great location and facilities. Friendly and helpful staff. They let me use the meeting room as a quiet place for a virtual meeting. Appreciated not having to sit in the lobby with the background noise.
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Dear Nadeem,Thank you for your kind review! We're thrilled to hear that our location and facilities met your needs during your business event. It's wonderful to know our staff was friendly and accommodating, and we're glad we could provide the meeting room for your virtual meeting. We understand the importance of a quiet and professional space, and we're happy we could help. We look forward to welcoming you back on your next visit, whether for business or leisure. Safe travels!Sincerely, Michelle Emmons General Manager Hyatt Place- Chicago Hoffman Estates
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by General Manager, Hotel Management
Dear Joe,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely, Michelle Emmons General Manager Hyatt Place- Chicago Hoffman Estates
by A verified traveler
Posted 1 Dec 2024
Nice, would come again.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Tanja,Thank you for your positive feedback! We're thrilled to hear that you had a nice experience and would consider returning. Your satisfaction means the world to us! If there are any specific highlights from your stay that you’d like to share, we’d love to hear them. We look forward to welcoming you back soon for another enjoyable visit. Safe travels!Sincerely, Michelle Emmons General Manager Hyatt Place- Chicago Hoffman Estates
by A verified traveler
Posted 1 Dec 2024
Great place
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Vidal,We are so grateful for your amazing review! It brings us immense joy to know that we were able to provide an experience that was above and beyond your expectations. Your words truly inspire our team to keep going above and beyond for our guests. We look forward to hosting you again for another exceptional stay in the future!Sincerely, Michelle Emmons General Manager Hyatt Place- Chicago Hoffman Estates
