Ratings based on 1,665 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Amalia Front Office Manager , Hotel Management
Hello Holly,Thank you for providing your feedback. We are thrilled to hear that you enjoyed your stay with us and hope to see you in the near future, Safe travels going home and thank you for choosing to stay with us.
by A verified traveler
Posted 20 Nov 2024
Close to the train station and walkable to many museums
Comment from Hotel Management
21 Nov 2024 by Amalia Front Office Manager , Hotel Management
Hello Steven,Thank you for providing your feedback. We are thrilled to hear that you enjoyed your stay and hope to see you in the near future. Safe travels going home and thank you for choosing to stay with us.
by A verified traveler
Posted 19 Nov 2024
Really close to everything and short walk to grand park and wonderful restaurants
Comment from Hotel Management
21 Nov 2024 by Amalia Front Office Manager , Hotel Management
Hello Dejon,Thank you for providing your feedback. We are thrilled to hear that you enjoyed your stay and hope to see you in the near future. Safe travels going home and thank you for choosing to stay with us.
by A verified traveler
Posted 19 Nov 2024
Very clean and comfortable
Comment from Hotel Management
21 Nov 2024 by Amalia Front Office Manager , Hotel Management
Hello Shanta,Thank you for providing your feedback. We are thrilled to hear that you enjoyed your stay and hope to see you in the near future. Safe travels going home and thank you for choosing to stay with us.
by A verified traveler
Posted 16 Nov 2024
Nice and friendly
Comment from Hotel Management
16 Nov 2024 by Amalia Front Office Manager, Hotel Management
Hello Gregory,Thank you for providing your feedback. We are thrilled to hear that you enjoyed your stay and hope to see you in the near future. Safe travels going home and thank you for choosing to stay with us.
by A verified traveler
Posted 15 Nov 2024
This is easily the worst hotel I have ever stayed in. Between stepping on a nail in the floor where the carpet had been destroyed, to the train rumbling all night and shaking the windows, to the place smelling like vomit and BO everywhere, to the carpets being sticky, to the mattress being awful, to the loud noises that started constantly at 6 AM in the hotel, to eventually changing rooms, to the worst staff ever - who denied that anyone has ever mentioned hearing the train - only to hear from the supervisor that yes, you can hear the train in every room, to having no help with luggage, rude valet who took forever, to being harassed by loiterers as I wait for my car because they wants me to by them a room for the week.... this was by far the worst travel experience of my life and hope no one stays here. Worst ever. Congrats
Comment from Hotel Management
21 Nov 2024 by Amalia Front Office Manager , Hotel Management
Hello Theodore,Thank you for providing your feedback. We apologize on our behalf that your stay wasn't enjoyable and you've encountered some issues along the way. Did you report when you stepped on the nail in the room to front desk or security so we can fill out an incident report? Also for the noise of the trains we apologize on our behalf however that is out of our control the only thing we can offer in cases like this is a room switch. However I remember speaking with you and we did offer compensation of one night parking for the inconveniences you've experienced while staying with us. I have made a notation of the issues you've expressed and will be passing this information over to upper management to review. Overall we hope you had a safe flight going back home.
by A verified traveler
Posted 15 Nov 2024
me and my 2 kids got there and our room had heavy smoke smell, i dont even think they swap bedding because the smell was also really attached to the bedding, i called the front desk and their answere was that if i dont like the smell they could give me another room even though i upgraded and payed more to get a high corner room, they said someone was gonna be there to sprey somenting but no one showed up, then i asked to get the room done by the housekeeping and change the bedding to get rid of the smell and again nobodie changed it until our 3rd day and guess what, they clean the room but left the same smelly bedding, this is the first time something like this happens on a homewood hotel, they are always super clean,
Comment from Hotel Management
21 Nov 2024 by Amalia Front Office Manager , Hotel Management
Hello Alfredo,Thank you for providing your feedback. We apologize on our behalf that your stay did not go as planned and we ran into some issues along the way. I have made a note of all the issues you've brought to our attention an will be passing this information over to the proper departments to ensure we fix and correct our mistakes. For the inconveniences you've experienced while staying with us I will be posting 10,000 points to your Hilton Honors account on file. We overall hope your stay was still enjoyable despite the issues you've encountered and if you decide to stay with us again we hope to provide better service for you. Thank you for choosing to stay with us and safe travels going home.
by A verified traveler
Posted 14 Nov 2024
Nice place and a good location.
Comment from Hotel Management
14 Nov 2024 by Amalia Front Office Manager , Hotel Management
Hello Ethan,Thank you for providing your feedback. We are thrilled to hear that you enjoyed your stay and hope to see you in the near future. Safe travels going home ad thank you for choosing to stay with us.
by A verified traveler
Posted 14 Nov 2024
Our third time staying here. Love the proximity to the “L” and Michigan ave / museum campus.
Starting to show some wear and tear. Had to switch rooms because the wallpaper was peeling and mold seen behind. Hot tub needs a deep clean. Staff seem burnt out and don’t answer the phone. Hate how the breakfast is all styrofoam and plastic. Shower pressure is not consistent.
Overall the room size and view is worth the complaints listed above.
Comment from Hotel Management
14 Nov 2024 by Amalia Front Office Manager , Hotel Management
Hello Joyce,Thank you for your feedback and addressing some of your concerns. We apologize on our behalf that you encountered some issues while staying with us. I have made a note for all issues you experienced and will be passing this information over to upper management to address. Overall we hope your stay was enjoyable and hope to provide better service if and when you decide to stay with us again. Safe travels going home and thank you for choosing to stay with us.
by A verified traveler
Posted 14 Nov 2024
Overall, our stay is comfortable for us who just need a place to rest for our long travel. the milleneum park is walkable and public parking areas are nearby too.
Comment from Hotel Management
14 Nov 2024 by Amalia Front Office Manager , Hotel Management
Hello Noriel,Thank you for providing your feedback. We are thrilled to hear that you enjoyed your stay and hope to see you in the near future. Safe travels going home ad thank you for choosing to stay with us.
