Ratings based on 724 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Great
by A verified traveler from Henderson
Posted 18 Nov 2024
by A verified traveler
Posted 13 Nov 2024
It was clean and staff was great, we wanted a hotel with double bed, parking and breakfast and not too far from Downtown Chicago. This hotel fulfil our requirements in good price.
Only thing I can count to take care is our bathroom flush, everytime we use, it make a weird sound but it was for only 5 seconds.
Comment from Hotel Management
14 Nov 2024 by agm, Hotel Management
Thank you for your kind review! We're glad you enjoyed the cleanliness, our staff, and the convenience of our location and amenities. We appreciate your feedback about the bathroom flush, and we'll make sure our maintenance team looks into it. Looking forward to welcoming you back!
by A verified traveler from Chicago
Posted 10 Nov 2024
Everything was great!! The Breakfast was Good and Customer Service is the BEST!!!
Comment from Hotel Management
11 Nov 2024 by agm, Hotel Management
Thank you so much! We're thrilled you enjoyed your stay, especially our breakfast and customer service. We hope to welcome you back soon!
by A verified traveler
Posted 9 Nov 2024
Great service
Comment from Hotel Management
11 Nov 2024 by agm, Hotel Management
Thank you for the great rating! We're thrilled you enjoyed the service, and we look forward to welcoming you back for an even better experience.
by A verified traveler from Bondurant
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by agm, Hotel Management
Thank you for the fantastic rating! We're thrilled you enjoyed your stay and look forward to welcoming you back soon.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by agm, Hotel Management
Thank you for your feedback. We’re sorry your experience didn’t meet expectations. We'll work on improving and hope you'll give us another chance in the future.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by agm, Hotel Management
Thank you for your feedback! We’re always looking for ways to improve and hope to provide you with an even better experience on your next visit.
by A verified traveler
Posted 28 Oct 2024
The customer service was great. All the reps were friendly, understanding and helped with everything that came up. The room was large, very clean and had a super large tv. Bathroom was clean with plenty of towels. An actual shower sprayer that worked.
Comment from Hotel Management
30 Oct 2024 by agm, Hotel Management
Thank you for your kind words! We're thrilled you enjoyed our customer service, spacious room, and clean facilities. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 Oct 2024
The breakfast is good. The staff tried to open the door without notifying us for a prior issue with toilet. I had already fixed that although it was a recurring thing. Ceiling leaked at elevator after rain. The room fridge was quite noisy, the shades were kind of janky, the water temp in showere and the shower head were not great. Shower head kept slipping down the pole and the device that was supposed to hold it obviously didn’t work.
Comment from Hotel Management
29 Oct 2024 by agm, Hotel Management
Thank you for your feedback. We're glad you enjoyed the breakfast, but we're sorry to hear about the issues you experienced during your stay. We’ll address the maintenance concerns you mentioned and work on improving communication. We appreciate your input and hope to provide a better experience on your next visit.
