Ratings based on 993 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The whole lobby was under construction… made for a loud and dusty experience. Staff seemed a bit pushy … didn’t feel warmly welcomed.
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Thank you for taking the time to review us, Suzanne. We value your feedback and we're sorry we fell short of expectations throughout your stay. We hope to welcome you back once our renovations are complete for a new guest experience!
by A verified traveler
Posted 16 Nov 2024
The lobby looks nothing like the photos on Expedia. My room smelled terribly & unclean, told no other room but not true. 2nd room across from construction, plastic on ground, no TV signal, heater kept coming on loud all nite. Will not stay here again.
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Thank you for taking the time to review us, Jane. We're sorry to hear that we fell short of your expectations. We strive to provide our guests with a great guest experience. We hope to welcome you back once our renovations are complete.
by A verified traveler
Posted 15 Nov 2024
Close to campus, big rooms
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Thank you for the great review, Ariane! We hope to welcome you back again soon.
by A verified traveler
Posted 6 Nov 2024
This may be the worst property I’ve stayed at in the last ten years of travel. The lack of cleanliness was shocking and the overall condition is just so bad. I had a first where a window would not close and they had the opening duck taped with holes in it.
Bathroom much to be desired as well with broken sink, TP holder and mold in room.
Comment from Hotel Management
7 Nov 2024 by Justin M., Hotel Management
Thank you for sharing your experience, and we are sorry to hear about the issues you encountered during your stay. Cleanliness and maintenance are top priorities for us, and your feedback highlights areas we need to address. We're currently working on renovations to improve our facilities, and I hope you'll consider giving us another chance in the future to show you the improvements.
by A verified traveler
Posted 5 Nov 2024
It was near a lit of dining & shopping places. Near the lake which is lovely. The room just seemed a bit run down.
Comment from Hotel Management
7 Nov 2024 by Justin M., Hotel Management
Thank you for your feedback! We're glad you enjoyed our location near dining, shopping, and beautiful Lake Michigan. We're currently in the process of renovating and restoring our rooms, so we appreciate your understanding as we work to enhance the experience for our guests. We hope to welcome you back soon to see the improvements!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Hotel Management, Hotel Management
Thank you for taking the time to review us, Chandana! We hope to have the opportunity to welcome you back again soon.
by A verified traveler
Posted 4 Nov 2024
I would say the peoperty and service was really nice. The reason I chose this place was because of the electric vehicle charging station. But unfortunately it wasnt working while I was there and there is no parking for the property which is very disappointing, although there is valet option at an additional cost.
Comment from Hotel Management
5 Nov 2024 by Hotel Management, Hotel Management
Thank you for the review, Sai Kumar! We're glad our service and property were wonderful. We're sorry we were unable to accommodate your request for the electric vehicle parking. We hope to have the opportunity to welcome you back again soon.
by A verified traveler
Posted 3 Nov 2024
We had a bedbug in our room. Also the renovation leaves a lot to be desired. There was nothing special about this hotel and I definitely would not return. Alexander is the only positive thing happening at the hotel.
Comment from Hotel Management
4 Nov 2024 by Justin M., Hotel Management
Thank you for sharing your feedback. We appreciate your kind words about Alexander and will be sure to recognize his contributions to our team. We are continually working to improve our facilities and guest experience, and your feedback regarding the renovations are valuable to us. We hope you might reconsider visiting us in the future to experience the positive changes we are implementing.
by A verified traveler
Posted 3 Nov 2024
Great location . Easy access and friendly staff . I would recommend
Comment from Hotel Management
4 Nov 2024 by Justin M., Hotel Management
Thank you for your kind words! We're happy you enjoyed our location and friendly service at Hilton Orrington. We appreciate your recommendation and look forward to welcoming you back for another wonderful stay!
by A verified traveler
Posted 28 Oct 2024
The staff was great and accessible
Comment from Hotel Management
29 Oct 2024 by Hotel Management , Hotel Management
Thank you for the great review, Derek! We're glad to hear you enjoyed your stay with us as well as our amazing staff. We hope to welcome you back again soon.
