Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Great hotel and location. Would certainly stay here again.
Comment from Hotel Management
4 Dec 2024 by Jesenia, Hotel Management
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the overall stay experience. We hope to have the pleasure of welcoming you back to our hotel soon!
by A verified traveler
Posted 26 Nov 2024
Awesome customer service
Comment from Hotel Management
27 Nov 2024 by Jesenia, Hotel Management
Thank you for your great review! It's great to see our hard work and survive does not go unnoticed. We hope to welcome you back in a not-too-distant future!
by A verified traveler
Posted 15 Nov 2024
Not a four star resort as advertised! Felt very unsafe and not what was expected at all! Very unhappy!
Comment from Hotel Management
27 Nov 2024 by Jesenia, Hotel Management
Thank you for staying with us here at The Hilton Chicago/Northbrook. We understand how important it is to provide our guests with a reliable, friendly stay experience and we are truly sorry that we did not meet these expectations. As a valued guest we appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Jesenia, Hotel Management
Thank you for taking a moment to leave us a review. We're happy you enjoyed your overall stay! We hope to welcome you back as a valued guest.
by A verified traveler
Posted 28 Oct 2024
The room was full of ladybugs
Comment from Hotel Management
28 Oct 2024 by Jesenia, Hotel Management
Thank you for your review and feedback. We are actively working to address the ladybug phenomenon that is occurring all over the Chicago land area that unfortunately has made its way to our hotel. We hope you allow us the opportunity to best service you in the future.
by A verified traveler
Posted 28 Oct 2024
I thought I did this already. I guess I will do it again. This is our favorite go to hotel. We seem to be here quarterly since we are both retired and can get away more. For us this is an affordable place to come to for a change of scenery and to visit the area restaurants and stores. We love the convenience of having Frank’s Place available in the hotel in case we want to stay in. We know the staff there now that remember us too so it’s like visiting your friends.
This hotel had a change in management. We are hoping they new hands will keep it affordable for us to return.
Everything so far seems the same but I know there are slight changes. One change that I did notice seems to be the bedding. Our beds had 2 types of sheets, nice crisp breathable cotton sheets and also hot sweaty polyester sheets. I know polyester sheets may be cheaper to use but they sleep too hot. We had a bit of a sweaty, clammy sleep on them. If possible new management please do not switch to those sheets. I had to take the polyester sheet off my bed. Poor husband had to sleep in complete polyester and was soaked every day. Hope cotton will still be the norm and the polyester was just a test.
Comment from Hotel Management
28 Oct 2024 by Jesenia, Hotel Management
Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. We will take your comments into consideration. We hope to welcome you back soon.
by A verified traveler
Posted 27 Oct 2024
We love this hotel, it’s our go to getaway place.
Everything was and is always great.
The only thing that is concerning to me is our beds had all polyester sheets. Please please please don’t switch to these sheets instead of the cotton sheets 🙏. Polyester sheets are sweaty hot for sleeping. I know there is new management there and these type sheets are cheaper but please don’t switch to them. I had one sheet on my bed and my husband had all polyester sheets. I had to take the polyester sheet off as I was soaked from it . He had so suffer in them and he was also soaked. They are sooo uncomfortable.
Please consider this request.
Comment from Hotel Management
28 Oct 2024 by Jesenia, Hotel Management
Thank you for your review and feedback. We will definitely be taking your comments into consideration to best serve all our guests. We hope you allow us the opportunity to best service you in the future.
by A verified traveler
Posted 26 Oct 2024
It doesn’t look like a 4 star hotels, very outdated room. I don’t feel I stayed at Hilton.
Comment from Hotel Management
28 Oct 2024 by Jesenia, Hotel Management
Thank you for feedback as we continue to improve the look and feel of our hotel. We hope you allow us theopportunity to welcome you back in a not-too-distant future.
by A verified traveler
Posted 24 Oct 2024
Stayed with a few friends and between us all there were 4 rooms and all of them had ladybugs in them. Like a lot of ladybugs everywhere.
Comment from Hotel Management
28 Oct 2024 by Jesenia, Hotel Management
Thank you for your review and feedback. We are actively working to address the ladybug phenomenon that is occurring all over the Chicago land area that unfortunately has made its way to our hotel. We hope you allow us the opportunity to best service you in the future.
