Ratings based on 1,398 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Booked a lake view room and got a partial view. I definitely wouldn’t have payed more if I knew it was partial
Comment from Hotel Management
26 Nov 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Thank you for your feedback. We are sorry that your room assignment was not to your satisfaction due to our limited availability. We wished we could have spared you the inconvenience by moving you to a more favorable room with a direct view of the lake based upon availability. We hope to have the opportunity to welcome you back for a better experience.Hilton Chicago Team
by A verified traveler
Posted 25 Nov 2024
The heat in the room wouldnt turn off. The second night we thought it was raining but woke up to the ceiling in half of the room was wet and dripping. It looked close to caving in. I called to inform them and no one came to look at it. When we checked out we informed them again and im surprised they didn't offer us any type of discount in the room considering. We also paid in advance for breakfast but the first morning the dining area was closed they did take iff obe night of parking to make up for that
Comment from Hotel Management
26 Nov 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Thank you for your feedback. We genuinely apologize for the issues you encountered during your stay. This is certainly not the normal high standard of service and accommodations that we provide. Your feedback has been shared with our leadership team for corrective actions, it is our priority to prevent similar occurrences from happening in the future.We hope to have the opportunity to welcome you back for a better experience.Hilton Chicago Team
by A verified traveler from N Billerica
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,We love five stars review! Thank you for sharing and we are certainly motivated to continue our efforts to provide the highest quality of service and accommodations.Hilton Chicago Team
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Five stars are inspiring! Thank you for sharing and we are certainly motivated to continue our efforts to provide the highest quality of service and accommodations.Hilton Chicago Team
by A verified traveler
Posted 24 Nov 2024
Beautiful hotel, quiet clean spacious rooms! Breakfast buffett to die for. Close to museums and Metro.
Comment from Hotel Management
25 Nov 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,We are thrilled to hear that you enjoyed our beautiful hotel, quiet and spacious room and most especially the awesome breakfast buffet that you love. Thank your for the fantastic review and 5 stars rating. We hope to see you again soon.Hilton Chicago Team
by A verified traveler
Posted 24 Nov 2024
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Comment from Hotel Management
25 Nov 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,We appreciate your four-star review! We aim for five stars, please let us know how we can improve your experience to reach our goal. We'd love to hear from you.Hilton Chicago Team
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Five stars are fantastic! Thank you for sharing and we are certainly motivated to continue our efforts to provide the highest quality of service and accommodations.Hilton Chicago Team
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,We are sorry to see your low rating of 1. We apologize for not meeting or exceeding your expectations. We are committed to taking care of our guests and would like to know more about your experience which prompted you to score us lower than a 5 which we strive for. We look forward to hearing from you.Hilton Chicago Team
by A verified traveler from potterville
Posted 15 Nov 2024
it seems like they have Long lines most of the time as I seen that from most of the reviews and when I went, I did experience a long line though I did get there before it filled up too much. I suggest coming in 10 minutes or so before your check in time. our room was nice. We stayed as a couple and we were supposed to get one king bedroom but they cannot accommodate us so they gave us two queen beds, which we were happy with, The room was nice, clean comfortable, although it had a view of the other side of the building so there wasn’t a great view of outside. overall, this place is nice in the architecture in the building is crazy beautiful. they have two or three restaurants I believe and vending machines. parking is easy you can do valet or self Park, self Park also comes with the option to drive in and out.
Comment from Hotel Management
15 Nov 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Thank you for taking the time to write a detailed review about your stay experience at our hotel. We are happy to know that you had a comfortable and pleasant stay. We look forward to welcoming you back again. Hilton Chicago Team
by A verified traveler
Posted 14 Nov 2024
No usb ports, elevators slow, woman at the restaurant was rude, chair in the room was frayed and was dilapidated, room did not have side table, room looked unclean, hotel is too busy.
Comment from Hotel Management
14 Nov 2024 by Hilton Chicago Team, Hotel Management
Dear Valued Guest,Thank you for your feedback. we are sorry that your experience didn’t quite match your expectations. We work hard to provide great accommodations and the best stay for our guests, but we missed the mark. Your feedback is certainly appreciated, and we'll be sure to share your review with our leadership team for corrective action. We hope to welcome you back for a better experience.Hilton Chicago Team
