Ratings based on 1,531 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Zephyrhills
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
The guests are accommodated in non-renovated rooms with mould in the bathrooms, dust on furniture, and the venting is not cleaned, cracked tiles etc. The staff was friendly and accommodated me in a room, unfortunately, where the shower drain was not working.
The 5 star hotels need to stop taking customers for granted and act up to their ratings.
by A verified traveler
Posted 18 Nov 2024
Nice quiet location.
Disappointed lack of WiFi in hotel fees. Dining options are prohibitively priced - even for breakfast where an over priced ‘al la carte’ option is only given. Having said that nicely located and friendly staff.
by A verified traveler
Posted 18 Nov 2024
Great property. Some of the rooms are a little bit dated, but everyone is nice. Couldn’t ask for a better location
by A verified traveler
Posted 17 Nov 2024
Great
by A verified traveler
Posted 17 Nov 2024
Excellent service and caring staff.
by A verified traveler
Posted 17 Nov 2024
Great hotel and staff
by A verified traveler
Posted 13 Nov 2024
Great except for the “buffet” breakfast. For $150 we got scrambled eggs and bread-not toast, bread. No butter, no jam, just bread. They were out of everything else, and would not comp us when asked. We were told to wait for more food. After an hour we gave up. Shocked to see the $150 show up on our bill. So much for a luxury hotel.
Comment from Hotel Management
13 Nov 2024 by Tim Muhsen, Hotel Management
Dear Denice, Thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Management Team
by A verified traveler
Posted 13 Nov 2024
Rerrible
Comment from Hotel Management
13 Nov 2024 by Tim Muhsen, Hotel Management
Dear wassam,Thank you for review and we hope to welcome you back to our hotel, hopefully soon. Best regards,Fairmont Chicago Management Team
