Ratings based on 112 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Great, compact traditional hotel with recently refurbished rooms for the Gold floors
Comment from Hotel Management
25 Oct 2024 by Tim Muhsen, Hotel Management
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team
by A verified traveler
Posted 12 Sep 2024
The property was in a great location. Gold floor was worth every cent. Breakfast was fantastic, wine and hors d’oeuvres were very good. The whole four days was amazing. Staff couldn’t enough for us. One of the nicest lounges ever been in.
Comment from Hotel Management
16 Sep 2024 by Tim Muhsen, Hotel Management
Dear Morm, Thank you for your review and for choosing our hotel. We were pleased to read that you had a lovely stay. We are delighted to know that you enjoyed your Fairmont Gold experience and that you found the service provided by our dedicated staff to be of a high standard.We certainly look forward to welcoming you back, hopefully in the very near futureKindest regards,Tim MuhsenDirector of Guest Experience
by A verified traveler
Posted 26 Aug 2024
Nice, comfortable hotel that is close to the Riverwalk and most tourist activities we wanted to do. The gold package was a good choice for our group.
Comment from Hotel Management
27 Aug 2024 by Tim Muhsen, Hotel Management
Dear Derek Karl,Thank you for the great review of our hotel! We are glad that you enjoyed the gold experience and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team
by A verified traveler
Posted 19 Aug 2024
Gold experience was great. Recently renovated room and floor was great. Two separate vanities in the bathroom was incredible. The included breakfast was fantastic with fresh fruit, espresso, pastries, and a variety of hot options.
Hotel location is very good. About 10min walk to a number of subway stops. Very short walk to the Riverwalk, Magnificent Mile, and Millenium Park.
Negatives: the un-renovated floors definitely show their age, and a few ice makers on different floors weren't working. The hotel also charges $100 early check in fee if you check in before 4pm. While I understand this for very early check in (say before noon), checking in when the room is ready at 2 or 3pm seems unnecessary. Thankfully we were able to avoid this. Finally the "Urban Experience Fee" of $25 a day seems excessive but I guess this what most hotels are doing these days.
Overall: great time with the gold experience in a renovated room with friendly staff and great location. Would visit again.
Comment from Hotel Management
24 Aug 2024 by Tim Muhsen, Hotel Management
Dear Benjamin,Thank you for your review and for choosing our hotel. We were pleased to read that you had a lovely stay. We are delighted to know that you enjoyed your Fairmont Gold experience and that you found the service provided by our dedicated staff to be of a high standard.We certainly look forward to welcoming you back, hopefully in the very near futureKindest regards,Tim MuhsenDirector of Guest Experience
by A verified traveler
Posted 18 Aug 2024
People were excellent at the hotel.
Comment from Hotel Management
20 Aug 2024 by Tim Muhsen, Hotel Management
Dear Kevin,Thank you for your review and for choosing our hotel. We are delighted to know that you enjoyed your Fairmont Gold experience and that you found the service provided by our dedicated staff to be of a high standard.We certainly look forward to welcoming you back, hopefully in the very near futureKindest regards,Tim MuhsenDirector of Guest Experience
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
8 Aug 2024 by Tim Muhsen, Hotel Management
Dear KeithThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team
by A verified traveler
Posted 7 Jul 2024
Great hospitality
Comment from Hotel Management
7 Jul 2024 by Tim Muhsen, Hotel Management
Dear Katsuhiro,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team
by A verified traveler from Livingston
Posted 7 Jul 2024
Good location
Comment from Hotel Management
7 Jul 2024 by Tim Muhsen, Hotel Management
Dear Lina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
23 Jun 2024 by Tim Muhsen , Hotel Management
Dear Michelle, Thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed our Fairmont Gold and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Tim MuhsenDirector of Guest Experience.
by A verified traveler from Fullerton
Posted 15 Jun 2024
Staff was very friendly and helpful.
Comment from Hotel Management
17 Jun 2024 by Tim Muhsen, Hotel Management
Dear Kaiulani,Thank you for rating your experience at Fairmont Gold Chicago- Millennium Park.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Gold Team
