Ratings based on 966 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotel Management, Hotel Management
Dear Tania, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management.
by A verified traveler
Posted 19 Nov 2024
Everything was great
Comment from Hotel Management
20 Nov 2024 by Hotel Management, Hotel Management
Dear Andrew, we are so delighted to see that you found everything during your stay great! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management.
by A verified traveler
Posted 19 Nov 2024
Still waiting on my $50 deposit to be returned. On top of that, they never told me they were taking the $50 out of the account. They just did it through the Expedia account without even letting the customer know beforehand. When I called them they explained what the charge was.
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear Jacob, we apologize for the inconvenience regarding the deposit. We understand how important clear communication is, and we regret that the charge was not explained upfront. We’ve already initiated your release of funds, and we appreciate your patience as it processes. Thank you for sharing your feedback. Sincerely, Hotel Management.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear William, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management.
by A verified traveler
Posted 18 Nov 2024
Cockroachs in the room
Comment from Hotel Management
18 Nov 2024 by Hotel Management , Hotel Management
Dear Zhong, Please accept our apologies for not meeting your expectations during your visit. We understand the frustrations you experienced, and we assure you that we regularly work with a pest control provider to prevent such issues. Your feedback is valuable, and we will address this with our team to ensure a better experience in the future. Thank you for your patience and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Austine, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Providing excellent service is our top priority, and we're glad it made your stay enjoyable. We hope to welcome you back soon! - Sincerely, Hotel Management.
by A verified traveler
Posted 13 Nov 2024
They did not return my deposit
Comment from Hotel Management
13 Nov 2024 by Hotel Management, Hotel Management
Dear Quinteo, we apologize for the inconvenience regarding your deposit. This is certainly not the experience we aim to provide, and we would like to resolve this matter as quickly as possible. Please reach out to our customer service team directly with your booking details, and we will investigate the issue. Thank you for your understanding, and we hope to resolve this to your satisfaction. Sincerely, Hotel Management.
by A verified traveler
Posted 11 Nov 2024
Night no towels and pillows
Comment from Hotel Management
12 Nov 2024 by Hotel Management , Hotel Management
Dear Vondell, Thank you for staying at Extended Stay America. We apologize for the inconvenience with towels and pillows during your visit. Our team is available to assist with any requests, and we are always happy to provide additional items upon request to make your stay more comfortable. We look forward to welcoming you back.Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
There are more luggage carts needed at this location. Both elevators make a very loud noise while riding them. It’s awfully scary and sounds like both elevators are in need of repair. Guess should be allowed extra face towels 2 are not enough. Guess should not be inconvenienced with swapping out towels for new ones we don’t work there. That needs to stop. You need to separate cleaning rags from face towels. Cleaning rags should be used for cleaning not for bathing with and face towels for our face snd body I don’t use the same wash cloth to cleanse my entire body, I use several, one for my body, one for each private part and one for my face. Face towels look like rags. Buy some new towels and some nice new warm comforters and blankets for the beds. Just do some sprucing up. There needs to be a lot more air fresheners in the hallways because the hotel doesn’t smell very inviting. All these issues need to be addressed. I like the hotel but things would be a little better with these things taken care of. Make things nice and inviting for the guest so they will come back. How about offering coffee all day like a lot of hotels do. Make things inviting for the guest. Some people like to drink coffee beyond 9 am. I know I do. It’s not that much to do because you will get a profitable return, just make the investment and you won’t even have to raise your rates. Just try it and see the response you’ll get. Just be a little more professional. There is room for improvement. Please
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Charlotte, thank you for your detailed feedback. We're glad you enjoy our hotel, and we truly appreciate your suggestions for improvement. We’ll certainly look into providing more luggage carts, addressing the elevator noise, and enhancing our towel and linen quality. Your comments about air fresheners, coffee service, and overall comfort are also noted, and we’ll work to make those improvements to create a more inviting experience for all our guests. We hope to welcome you back soon and provide an even better stay! - Sincerely, Hotel Management.
by A verified traveler
Posted 9 Nov 2024
Nothing to complain about. Excellent service.
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Jon, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Providing excellent service is our top priority, and we're glad it made your stay enjoyable. We hope to welcome you back soon! - Sincerely, Hotel Management.
