Ratings based on 982 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 24 Oct 2024
There was a dead cockroach. Old smell building and outdated furniture’s. We were there for a concert for one quick night.
Comment from Hotel Management
25 Oct 2024 by Hotel Management , Hotel Management
Dear Leng, Thank you for sharing your experience with us. We appreciate your feedback and understand the importance of a clean and comfortable environment for our guests. While we are glad you chose us for your concert stay, we are actively working on enhancements throughout our property. Your comments are valuable, and we hope to welcome you back for an improved experience in the future!Sincerely,Hotel Management
by A verified traveler
Posted 24 Oct 2024
We went to a concert at Allstate arena, we walked to the venue! The hotel was clean, friendly staff, and the room was spacious. I have a to say the assistant manager (3-11 shift) was excellent. They we're short staff (like pretty much every place you go now), he was running around doing multiple jobs at the same time! We had to wait 10 minutes to check in, yet when we realized it was because they literally had no staff, we were impressed about his performance! He was attentive, friendly, and never expressed frustration or stress out attitude! That's great customer service!
Comment from Hotel Management
25 Oct 2024 by Hotel Management , Hotel Management
Dear Omayra, Thank you for staying with us and for sharing your comments. We are delighted that you enjoyed your visit, especially the convenient location for the concert and the cleanliness of your room. It is wonderful to know our assistant manager provided excellent service despite being short-staffed. Your kind words about our team's dedication and friendliness truly mean a lot. We appreciate your understanding and support, and we look forward to welcoming you back for another great experience!Sincerely,Hotel Management
by A verified traveler
Posted 23 Oct 2024
Ok
by A verified traveler
Posted 11 Oct 2024
Perfect for the current need.
Comment from Hotel Management
12 Oct 2024 by Hotel Management , Hotel Management
Dear Brad, Thank you for your positive feedback! We are thrilled to hear that our accommodations were perfect for your current needs. It is wonderful to know that you found everything to your satisfaction. Our team is dedicated to providing a comfortable and convenient experience for all our guests. We look forward to welcoming you back in the future, and we hope to make your next stay even more enjoyable!Sincerely,Hotel Management
by A verified traveler
Posted 6 Oct 2024
I liked everything
by A verified traveler
Posted 6 Oct 2024
Coffee is over before i get up.. needs to be done at 11am not 930am. Office need to be open 24/7. Or need a security guard after hours.
Comment from Hotel Management
7 Oct 2024 by Hotel Management , Hotel Management
Dear Nydia, Thank you for being our guest at Extended Stay America and for sharing your feedback. We appreciate your suggestions about the coffee hours and after-hours security, and we will certainly take them into consideration as we continue to enhance our services. We look forward to the opportunity to welcome you back for an even better stay!Sincerely,Hotel Management
by A verified traveler
Posted 4 Oct 2024
Average place to stay.
Comment from Hotel Management
4 Oct 2024 by Hotel Management , Hotel Management
Dear Mari, Thank you for sharing your feedback. We are glad you chose to stay with us and appreciate your perspective. Our team is committed to providing a comfortable experience, and we welcome any specific suggestions you may have for improving your stay. We hope to have the opportunity to provide you with an even better experience on your next visit!Sincerely,Hotel Management
by A verified traveler
Posted 3 Oct 2024
Good
Comment from Hotel Management
4 Oct 2024 by Hotel Management , Hotel Management
Dear Alexander, Thank you for sharing your feedback. We are glad you chose to stay with us. Our team is committed to providing a comfortable experience, and we are thrilled you had a pleasant experience. We hope to provide you with an even better experience on your next visit!Sincerely,Hotel Management
