Ratings based on 1,675 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
The bar was very cozy and convienent
by A verified traveler
Posted 15 Dec 2024
Staff is very good. The actual rooms are a little dated, especially the bathrooms.
Comment from Hotel Management
16 Dec 2024 by DT, Hotel Management
Dear Jamie,Thank you for sharing such a high rating! It was a joy to be your Magnificent Mile home, and we’re delighted to learn of your exceptional stay. We appreciate your feedback regarding our aesthetic, and we hope for an opportunity to truly exceed your every expectation on another visit soon. It would be a joy to be your Windy City choice for years to come, and we look forward to welcoming you back for another memorable visit. Until then, we wish you nothing but the best on your future travels!Warm regards,DoubleTree Mag Mile
by A verified traveler
Posted 14 Dec 2024
Very average property. Room was really basic like a motel room.
Comment from Hotel Management
16 Dec 2024 by DT, Hotel Management
Dear Rom,Thank you for taking the time to share your feedback. We’re disheartened to hear that your experience fell short of your expectations, as we strive to provide our guests with accommodations that feel both comfortable and inviting. Your comments are important to us, and we’ll be sure to share them with our team as we continue to refine the guest experience. We hope for an opportunity to welcome you once again in the months ahead for a visit that truly goes above and beyond. Until then.Warm regards,DoubleTree Mag Mile
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by DT, Hotel Management
Dear Zorica,Greetings from Chicago! Your perfect rating has us smiling from ear to ear, and we can’t thank you enough for taking the time to share. You can always expect world-class hospitality and care whenever you make us your home away from home, and we look forward to being your preferred choice for years to come. We eagerly await your return to the heart of the Magnificent Mile and wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile
by A verified traveler
Posted 12 Dec 2024
The staff at this hotel was incredibly unhelpful. I was assigned a room right next to the elevator, despite being a very light sleeper. When I requested a room change, the receptionist insisted that no other rooms were available, even though I could see several listed on Expedia. To make matters worse, he suggested that I cancel my current reservation and rebook through Expedia. I’ve stayed at many hotels, but this was the first time I encountered such an uncooperative receptionist.
When I finally got to my room, I turned on the heater since Chicago was quite cold. Unfortunately, the heater was so loud that it made sleeping impossible. I had an important business meeting the next day and ended up attending it without any rest. The following night, I purchased earplugs in an attempt to block out the noise, but even that didn’t help.
Overall, this hotel seems to require significant maintenance and staff training. I won’t be staying here again.
Comment from Hotel Management
13 Dec 2024 by DT, Hotel Management
Dear Argun,Thank you for taking the time to share such valuable insights. We sincerely regret that your stay fell short of expectations and that you encountered issues regarding both your accommodations and interactions with our team. Please accept our heartfelt apologies and know that we look forward to promptly addressing your concerns in the coming days. Your feedback regarding our hospitality and accommodations is invaluable, and we invite you to reach out directly with any further concerns or comments you may have. We are aware of your reviews on other platforms and would be delighted to demonstrate our commitment to the guest experience in the days ahead. We hope to hear from you soon and wish you nothing but the best on all your future travels.Warm regards,DoubleTree Mag Mile
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by DT, Hotel Management
Dear Brad,Your perfect rating has us smiling from ear to ear, and we can’t thank you enough for taking the time to share. We take great pride in helping our guests create lasting memories and hope to be your Magnificent Mile home for years to come. We eagerly await another opportunity to exceed your expectations once again in the coming months, and we wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile
by A verified traveler
Posted 11 Dec 2024
Okay okay
Comment from Hotel Management
11 Dec 2024 by DT, Hotel Management
Dear Tejas,Thank you for taking the time to share your review. We strive to provide our guests with a truly exceptional stay at the heart of the Magnificent Mile, and we’re disappointed to have fallen short of your expectations during your time with us. It would be a joy to share our full range of amenities and accommodations with you on another visit in the months ahead, and we hope for an opportunity to exceed your every expectation whenever you next find yourself in the Windy City. Until then.Warm regards,DoubleTree Mag Mile
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by DT, Hotel Management
Dear Alan,Thank you for sharing such a high rating! It was a pleasure to be your Magnificent Mile home, and we’re thrilled you were able to take advantage of all we have to offer. From our well-appointed accommodations to our convenient location, we take great pride in helping our guests create truly lasting memories. We look forward to being your home away from home for years to come and eagerly await your next visit with open arms. Until then!Warm regards,DoubleTree Mag Mile
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by DT, Hotel Management
Dear Henry,Greetings from Chicago! We appreciate your high rating and can’t thank you enough for sharing. We strive to share a truly exceptional experience with our guests, and we’re delighted you were able to experience all we have to offer. It would be a joy to be your Windy City home for years to come, and we look forward to sharing another unforgettable Magnificent Mile adventure with you soon. Until then!Warm regards,DoubleTree Mag Mile
by A verified traveler
Posted 9 Dec 2024
Service was great! Especially Antonio that helped check me in. Gave us great recommendations for dinner.
Biggest complaint about the hotel- the elevators. Seemed like there was only one working. Had to wait for more than 10 min. Each time.
Comment from Hotel Management
10 Dec 2024 by DT, Hotel Management
Dear Heather,Thank you for sharing such valuable and worthwhile feedback. Our dedicated team strives to always share the utmost in hospitality and care with our guests, and we look forward to passing your compliments to Antonio and the rest of the team. We’re always willing to share our knowledge of all the Magnificent Mile has to offer, and there is certainly no shortage of dinner options available just a few steps from our front doors. We appreciate your comments regarding our ongoing elevator maintenance, and we hope to welcome you for a more seamless experience in the coming months. We wish you nothing but the best and hope to see you again soon!Warm regards,DoubleTree Mag Mile
