Ratings based on 976 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Green Bay
Posted 21 Nov 2024
We love this hotel. This was our 2nd stay here
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Jaclyn, we are thrilled you enjoyed your stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights. Thank you for choosing to return, and we look forward to welcoming you back for your third visit.
by A verified traveler
Posted 18 Nov 2024
Awsome‼️
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Sherrod, we’re delighted you loved your experience at DoubleTree by Hilton Hotel Chicago - Arlington Heights. Looking forward to welcoming you back soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Neil, thank you for staying with us at DoubleTree by Hilton Hotel Chicago - Arlington Heights. The team is thrilled to know you had an enjoyable experience. We hope to welcome you back again soon!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Customer Service, Hotel Management
Suwat, thank you for staying with us at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We're thrilled to know you had a great experience. Looking forward to welcoming you back!
by A verified traveler
Posted 8 Nov 2024
it was great and friendly!
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Adriana, thank you for staying with us at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We’re delighted you loved your experience. We can't wait to welcome you back in the future!
by A verified traveler
Posted 7 Nov 2024
Extremely clean and comfortable rooms. Workout room looked well equipped (although didn't get a chance to use it). Excellent location with easy access to expressway.
It was nice to be able to go for a walk in the area (there are sidewalks). Beds were fantastic.
We'll be staying here again the next time we're in the area
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Linda, we’re delighted you loved your experience at DoubleTree by Hilton Hotel Chicago - Arlington Heights. It's great to know you found our location convenient and enjoyed the comfort of our rooms. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Customer Service, Hotel Management
Brian, thank you for staying with us at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We're pleased you enjoyed your visit and look forward to welcoming you back in the future.
by A verified traveler
Posted 22 Oct 2024
Door has key access, but not working. On a Sunday morning check out is at 12 and staff kept waking me up for every hour from 8. Booked room for occasion and they made me pay for 3 days and let’s me know that property is full, I have called the hotel
3 times to make arrangements for the room and ended up getting last room
On the first floor. Staff did change my room the next day but I after making multiple attempts to make our stay memorable they staff should have paid more attention while attending calls, let the customer know if they can’t have a change of room.
Comment from Hotel Management
2 Nov 2024 by Customer Service, Hotel Management
Shonotthara, it’s unfortunate to hear about your recent experience and the difficulties you encountered. The team aims to provide a comfortable and enjoyable stay for all guests, and it's disappointing that this did not align with your expectations. Your feedback about communication and arrangements will be taken seriously. We hope future visits will be more in line with your expectations.
by A verified traveler
Posted 20 Oct 2024
There was a major plumbing issue in our room. We were on the first floor and our toilet wasn’t “bolted” to the ground, and had a constant odor of sewage. It was truly awful. Our whole room smelled like sewage our entire stay. Besides that, the room was clean. The staff was friendly and they checked us in early at no extra charge. I’m sure if we complained they would have accommodated us, but it was only two nights.
Comment from Hotel Management
2 Nov 2024 by Customer Service, Hotel Management
Kathleen, it is unfortunate to hear there was an issue with your bathroom facilities. However, it is reassuring to know the room met cleanliness expectations and that our team members made a positive impression during your stay. Early check-in without extra charges is something we’re glad you appreciated. Thank you for sharing your thoughts, and we hope to provide a better experience in the future.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Customer Service, Hotel Management
Joseph, thank you for staying with us at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We're thrilled you had a positive experience, and we hope to welcome you back again soon!
