Ratings based on 698 Verified Reviews
2.7 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Ryan,We're sorry to hear that your experience fell short of expectations. Please reach out to us directly with any details so we can address them promptly. We value your input and look forward to the opportunity to make it right for you.
by A verified traveler
Posted 18 Nov 2024
I booked 3 rooms. The bathtub in one room doesn't drain. My roommate had to go take a shower in our friends room.
In another room, my friends said they found trash at the entrance of the room.
Lastly, when we arrived, we asked what time breakfast was going to be served. I was surprise when the guy at lobby told me that breakfast was not included. When I booked, I made sure that parking and breakfast were available. They said that that Expedia has to remove the breakfast that is listed in the offered services.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Ousmane, We apologize for the inconveniences you experienced during your stay. We encourage guests to report any issues during their stay so we can address them promptly. It's important to clarify all inclusions directly with the hotel upon arrival. Your feedback is valuable and we will share it with our team for future improvements.
by A verified traveler
Posted 11 Nov 2024
Good area for quick food and jumping right on the eway
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Jaylen,We appreciate your feedback on our hotel's convenient location near the highway and dining options. Your convenience is important to us, and we are pleased to hear you found the area suitable for your needs. We hope you had an overall pleasant stay with us.
by A verified traveler
Posted 8 Nov 2024
I stayed there for 8 hours and was COVERED in bed bug bites. The room and bathroom was filthy!! There were bugs walking around the bathroom floor. When I asked to speak to the manager, I was giving a time to call him. When I called at that time, he “wasn’t there” and I had to call back on a few hours. When I called back in a few hours, he still “wasn’t there”. I was given a new time of 6P. I called at 6:30 and I was told that he didn’t come in that day and would be in the following day. I asked for corporate’s phone number and he refused to give it to me because he didn’t have it and said that I need to call the next day to speak to Mike, the manager. Then he hung up on me. If you have a car, sleep in that first before you stay in this filthy ass hotel.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Amanda,I'm sorry to hear about your experience during your stay. We take all feedback seriously and will address the issues mentioned to ensure a better stay for future guests. Please feel free to contact our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Synphanie, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any specific feedback you may have, so we can address any concerns. We hope to have the opportunity to welcome you back in the future for an improved stay.
by A verified traveler
Posted 5 Nov 2024
It is the worst reservation I have ever made in my life. The photos on the page are not real.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Lleslye, We appreciate your feedback and apologize for any inconvenience. Our team strives to accurately represent our facilities online. Your comments will help us improve our services for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Anthony, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future and provide a better experience.
by A verified traveler
Posted 27 Oct 2024
No breakfast. Loitering. Unpleasant smell
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Myrna,We apologize for any inconvenience you experienced during your stay. Guest experience is important to us, and we encourage a welcoming environment for all. Please contact our management team to discuss your concerns further.
by A verified traveler
Posted 24 Oct 2024
Very good
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello E,We appreciate your positive feedback! Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.
by A verified traveler from Elkhart
Posted 23 Oct 2024
I walked in the room for the first time and there were bugs in the sink. I immediately checked out. They offered a different room but I didn’t trust the place to be clean. I asked for a refund but they refused.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Stephen, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
