Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Everything was nice
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Chenita, it’s great to know you had a pleasant stay at Crowne Plaza Lombard Downers Grove. We hope to see you again soon.
by A verified traveler
Posted 20 Nov 2024
The property is nice, located in a great neighborhood. I see myself staying there again in the future.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Thanks for the fantastic review, MzNitaMarie!We're delighted you had such an amazing experience at Crowne Plaza Lombard Downers Grove, an IHG Hotel! It's excellent our prime location could exceed your expectations. That's what we like to see! We look forward to seeing you again soon!
by A verified traveler
Posted 13 Nov 2024
Nice facility. People were friendly
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
John, it’s great to know you had a pleasant stay at Crowne Plaza Lombard Downers Grove. The team is delighted to have made such a positive impression. Looking forward to welcoming you back!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Dee Munasinghe, Hotel Management
Dear Shemicka, Thank you for taking time to give full scores for your stay. Hope to see you again. Dee MunasingheAssistant Front Office Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Dee Munasinghe, Hotel Management
Dear Debbie, Thank you for taking time to give full scores for your stay. Hope to see you again. Dee MunasingheAssistant Front Office Manager
by A verified traveler
Posted 30 Oct 2024
The alarm in the room was set for 6am. It obnoxiously went off and
I could not turn it off, and I could not fall back to sleep. We drove from Pittsburgh for a funeral and had to drive back the next day
Comment from Hotel Management
31 Oct 2024 by Customer Service, Hotel Management
Missy, it is regrettable to hear that your experience with the alarm caused an inconvenience during your stay. The team is committed to ensuring all guests have a comfortable visit. Your feedback is valuable, and we hope to provide you with an improved experience on a future visit.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Customer Service, Hotel Management
Stephen, thank you for sharing your feedback. The team always aims to enhance the guest experience, and hopes to welcome you back for a more enjoyable visit.
by A verified traveler
Posted 27 Oct 2024
The restaurant was great. Staff helpful. Good value for the money
Comment from Hotel Management
29 Oct 2024 by Customer Service, Hotel Management
Michel, we're delighted you loved your experience at Crowne Plaza Lombard Downers Grove. It's fantastic to know you enjoyed the restaurant and found our team members helpful. We're looking forward to welcoming you back soon.
by A verified traveler from Edmonton
Posted 25 Oct 2024
This was a great place to stay and my family had adjacent rooms. Great customer service!
Comment from Hotel Management
29 Oct 2024 by Customer Service, Hotel Management
Jennifer, thank you for staying with us at Crowne Plaza Lombard Downers Grove, an IHG Hotel. We're thrilled to hear that you and your family enjoyed adjacent rooms and received fantastic service. We hope to welcome you all back soon!
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Dee Munasinghe, Hotel Management
Dear Nick, Thank you for taking time to give feedback on your stay. Hope to see you again when travel permits you. Dee MunasingheAssistant Front Office Manager
