Ratings based on 957 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
It was a good visit
Comment from Hotel Management
21 Dec 2024 by Customer Service, Hotel Management
James, thank you for staying with us at Crowne Plaza Chicago West Loop. We’re pleased to hear you had a good visit. We hope to welcome you back soon!
by A verified traveler
Posted 19 Dec 2024
Great experience.
Comment from Hotel Management
20 Dec 2024 by Customer Service, Hotel Management
Helena, we’re delighted you loved your experience at Crowne Plaza Chicago West Loop. We hope to welcome you back soon!
by A verified traveler
Posted 17 Dec 2024
We stayed here for the convenient location in the West Loop. Everything was good, except I wish they had a 2 queen sized beds instead of full sized.
Comment from Hotel Management
19 Dec 2024 by Customer Service, Hotel Management
Mary, thank you for staying with us at Crowne Plaza Chicago West Loop. We’re glad the location worked well for you. Your feedback about the bed size is appreciated, and we're always looking for ways to enhance guest comfort. We're looking forward to welcoming you back.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Customer Service, Hotel Management
Remi, thank you for staying with us at Crowne Plaza Chicago West Loop. Your positive rating is appreciated, and the team looks forward to welcoming you back.
by A verified traveler
Posted 15 Dec 2024
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Comment from Hotel Management
15 Dec 2024 by RH, Hotel Management
Thanks for the Awesome review
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Customer Service, Hotel Management
Julia, we're delighted you loved your experience at Crowne Plaza Chicago West Loop, an IHG Hotel. We appreciate your feedback and look forward to welcoming you back soon.
by A verified traveler from wisconsin dells
Posted 12 Dec 2024
Downstairs bar staff was fantastic
Comment from Hotel Management
13 Dec 2024 by Customer Service, Hotel Management
Zachary, we're thrilled you enjoyed your stay at Crowne Plaza Chicago West Loop. It's wonderful to hear that our bar team made a great impression. We look forward to welcoming you back soon!
by A verified traveler from Arlington
Posted 12 Dec 2024
It was quiet and just ok
Comment from Hotel Management
12 Dec 2024 by Customer Service, Hotel Management
Camirra, thank you for sharing your thoughts. We are pleased to hear you found the atmosphere to be peaceful. Your feedback is valuable, and we're always striving to enhance the guest experience. We hope to welcome you back to Crowne Plaza Chicago West Loop, an IHG Hotel in the future.
by A verified traveler
Posted 10 Dec 2024
Liked the cafe that was part of the lobby and you did not have to go outside to access it. Disliked the noise level from the Main Street that came into our room through the sliding glass door and there was a lot of very cold air that came though the door as well.
Comment from Hotel Management
11 Dec 2024 by Customer Service, Hotel Management
Jennifer, it's great to hear that you enjoyed the convenience of the cafe in the lobby. As for the room concerns, thank you for bringing them to our attention. Your feedback is important, and we're glad you shared your experience with us.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Customer Service, Hotel Management
Claudia, thank you for staying with us at Crowne Plaza Chicago West Loop. We're thrilled you had a great experience and look forward to welcoming you back.
