Ratings based on 534 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
Room was half clean when I entered it, went down the next morning and asked for the bathroom to be cleaned. No one came up my entire stay to clean the bathroom. Also asked for my room to be cleaned that Saturday no one ever showed up my entire stay there had to buy cleaning products and clean the room myself. Then check out, they build my incidentals incorrectly so here I am a week later still waiting for my incidental fee to be returned to me and it’s still being held and it’s not my bank only for me to have to speak to a very rude front desk person named Dulce and get hung up on Then she decided to not answer the phone anymore. Had to call back five times just to get an answer and still don’t have my money.
Comment from Hotel Management
29 Jun 2024 by DEBBIE, Hotel Management
Thank you for the update of your experience. We are investigating what happen with your incidentals. We sincerely apologize and we will make sure we correct what you have bought to our attention Thank you again for letting us know for this is how we improve
by A verified traveler
Posted 24 Jun 2024
We asked for clean towels and more coffee on day 2 of a 3 day stay. We were assured we would get those brought to the room that night and a "refresh" the next day. We received neither. We had to bring our overflowing trash to an over flowing trash bag left near the ice machine. We had no "service" during the entire stay.
Comment from Hotel Management
25 Jun 2024 by Debbie , Hotel Management
We sincerely apologize. There are no words or excuses. If you return to the area, please call me or send me an email so I can upgrade your room. once again I am so sorry you left the hotel unsatisfied
by A verified traveler
Posted 17 Jun 2024
It was perfect for what we needed
Comment from Hotel Management
17 Jun 2024 by Debbie, Hotel Management
Thank you so much looking forward to see you again
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Debbie, Hotel Management
Thank you
by A verified traveler
Posted 4 Jun 2024
Stayed at the property before. Refrigerator did not work.
Comment from Hotel Management
5 Jun 2024 by debbie , Hotel Management
thank you
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
4 Jun 2024 by debbie , Hotel Management
thank you
by A verified traveler
Posted 27 May 2024
The Shower was BAD !!!!
Like it’s a sprinkle of water.
Pillows were Flat !!
Other than that our stay was Great
Thank you
Comment from Hotel Management
4 Jun 2024 by debbie , Hotel Management
thank you
by A verified traveler
Posted 26 May 2024
Friendly and welcoming staff! Great room!
Comment from Hotel Management
27 May 2024 by debbie , Hotel Management
thank you
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
4 Jun 2024 by debbie , Hotel Management
thank you
by A verified traveler
Posted 11 May 2024
The front desk reception is always kind and helpful. The cleaning crew are nice and friendly too! Please continue to care them as valuable employees. Thanks.
Comment from Hotel Management
14 May 2024 by debbie , Hotel Management
thank you
