Ratings based on 994 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Fantastic location.
by A verified traveler
Posted 17 Nov 2024
Great stay
by A verified traveler
Posted 31 Oct 2024
Unfortunately, overall interior is getting obsolete.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Sayuki, your feedback is appreciated. Updates are continuously being considered, and your input is valuable in our efforts to improve guest experiences. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 18 Oct 2024
I like the pool and the recreations areas
Comment from Hotel Management
23 Oct 2024 by RZ, Hotel Management
We are so happy that you enjoyed our amenities. We hope to see you again soon.
by A verified traveler
Posted 15 Oct 2024
Excellent stay.
Comment from Hotel Management
15 Oct 2024 by Customer Service, Hotel Management
Stephen, we’re delighted you loved your experience at Courtyard Chicago Arlington Heights. We're looking forward to welcoming you back.
by A verified traveler from Newport Beach
Posted 13 Oct 2024
Run down facility, poor signage and not so great customer service
Comment from Hotel Management
14 Oct 2024 by Customer Service, Hotel Management
Manohar, thank you for sharing your experience. The team is always striving to create a welcoming and comfortable environment for all guests. Your comments on the accommodations and service have been noted, and they are valued as we work to enhance future stays.
by A verified traveler
Posted 7 Oct 2024
Clean
Comment from Hotel Management
7 Oct 2024 by Customer Service, Hotel Management
Mikito, thank you for staying with us at Courtyard Chicago Arlington Heights. We're delighted to know you found the accommodations clean and hope to welcome you back soon!
by A verified traveler from Holland
Posted 4 Oct 2024
Siome issues with the sink not draining and toilet not flushing correctly. Overall, decent place not top tier
Comment from Hotel Management
4 Oct 2024 by Customer Service, Hotel Management
Timothy, thank you for sharing your thoughts. It's important for us to know about your experience with the bathroom fixtures, and we're keen to make improvements. We appreciate you highlighting the positives about your stay.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Customer Service, Hotel Management
Arthur, thank you for staying with us at Courtyard Chicago Arlington Heights. We're thrilled you enjoyed your visit and hope to welcome you back soon.
by A verified traveler
Posted 8 Sep 2024
This hotel was very convenient and off the highway enough not to have that noise. The room doors were a bit loud every time they closed. You could hear people talking outside your room but didn’t seem to be a problem while trying to sleep.
Comment from Hotel Management
8 Sep 2024 by Customer Service, Hotel Management
Kelli, thank you for sharing your experience. It's great to know the location was convenient for your needs. We appreciate your feedback about the noise levels and are glad it did not disturb your sleep. We're looking forward to welcoming you back to Courtyard Chicago Arlington Heights.
