Ratings based on 844 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jul 2024
Would give it 5 stars but found a condom wrapper Next to my bed.. elevator was broken..don’t mind the stairs but not safe for anyone with a disability..
Comment from Hotel Management
3 Jul 2024 by Guest Relation Management, Hotel Management
Hi Jacqueline,Thank you for sharing your feedback with us. Finding a condom wrapper next to your bed is completely unacceptable and does not reflect the standards we uphold. Please be assured that we have addressed this matter with our housekeeping team to ensure such oversights are prevented in the future. We are actively working to repair the elevator and prevent future disruptions. Your safety and comfort are our top priorities, and we apologize for any inconvenience this caused. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.
by A verified traveler
Posted 2 Jul 2024
Could have been cleaner
Comment from Hotel Management
3 Jul 2024 by Guest Relation Management, Hotel Management
Hi Gary,Thank you for sharing your feedback during your recent stay with us. Maintaining a high standard of cleanliness is a top priority for us, your feedback has been shared with our housekeeping team to ensure improvements are made promptly. We hope to have the pleasure of welcoming you back in the future, where we aim to exceed your expectations and provide you with a spotless and comfortable stay.
by A verified traveler
Posted 22 Jun 2024
the elevator was not working, we had to go to a deferent hotel
by A verified traveler
Posted 20 Jun 2024
Room was clean only issue was shower pressure was poor
Comment from Hotel Management
20 Jun 2024 by Guest Relation Management, Hotel Management
Hi Mike,Thank you for your feedback. We are pleased to hear that you found your room to be clean during your recent stay with us. Your feedback regarding the shower pressure will be shared with our maintenance team to ensure that it is promptly addressed and improved for future guests. Once again, we appreciate you choosing to stay at Comfort Suites Lombard and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 19 Jun 2024
The hotel had no working elevator! Arriving at the hotel late at night, I was told 3rd floor. I'm handicapped! They finally found a room on the second floor. Four days of walking up and down the stairs. I stayed at this property five weeks ago and the elevator had down time then as well.
Plus on three separate occasions I had cigarette smoke coming into my room. I don't know if it was from below or above but they had their fan on while the smoke was circulating into my room, Each time I contacted the main desk. Poor responses each time.
Will never stay at this property again.
Comment from Hotel Management
19 Jun 2024 by General Manager, Hotel Management
Please accept our apologies for the elevator being out of service. We unfortunately have to have some major work done and are waiting on the appropriate parts. In regard to the smoking and the desk not handling that for you, I will be to discus with our desk staff as this is not acceptable. Kindest regards, Anna MarieGeneral Manager
by A verified traveler
Posted 17 Jun 2024
Great job.
Comment from Hotel Management
18 Jun 2024 by Guest Relation Management, Hotel Management
Hi Nader,Thank you so much for sharing your positive feedback about your recent stay at Comfort Suites Lombard! We're thrilled to hear that you had a great experience. Our team works hard to provide a comfortable and enjoyable environment for all our guests, and we're delighted that we could exceed your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 16 Jun 2024
The elevator was broken and we were on the 3rd floor. The a/c vents were very dirty. Looked like there was blood on the curtains that wouldnt stay closed. The refrigerator smelled horrible like vomit or like something died in it. The beds were comfortable and the pool was very clean. The breakfast was good but some of the equipment was broken.
Comment from Hotel Management
18 Jun 2024 by Guest Relation Management , Hotel Management
Hi Rebecca,Thank you for taking the time to share your recent experience at our hotel. Your feedback is crucial as it helps us identify areas for improvement and ensure a better experience for all our guests. This is certainly not the standard we strive to maintain. Our maintenance team has been notified and is already addressing these concerns. Additionally, our housekeeping staff has been made aware of the importance of ensuring all rooms meet our high standards of cleanliness and functionality. We are pleased you found the beds comfortable, enjoyed the pool, and had a positive breakfast experience. Your kind words about these aspects are much appreciated.We look forward to welcoming you back again soon!
by A verified traveler
Posted 15 Jun 2024
Kid friendly wonderful staff!
Comment from Hotel Management
16 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Kayla,Thank you for choosing Comfort Suites Lombard. We're thrilled to hear you found our staff wonderful and your experience kid-friendly! Our team works diligently to create a welcoming environment for families. We strive to ensure all our guests, young and old, have a memorable stay. Your positive feedback is greatly appreciated and serves as encouragement to maintain our high standards of service. We look forward to welcoming you and your family back on your next visit to our hotel!
by A verified traveler
Posted 13 Jun 2024
The upkeep of the property needs improvement. Elevator out, room dirty, smells like smoke, overall a very unpleasant stay due to cleanliness. No housekeeping either.
Comment from Hotel Management
16 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Herman,We're sorry to hear about your recent experience at our Comfort Suites in Lombard. While we strive to maintain high standards of cleanliness and comfort, we regret that your stay did not meet expectations. Our team takes cleanliness seriously, and we regularly inspect our rooms to ensure they meet our standards. Regarding the elevator issue, we understand the inconvenience it may cause and are actively working to address it. Your feedback is valuable to us as we continually strive to improve our services.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
2 Jul 2024 by Guest Relation Management, Hotel Management
Hi Bojan,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Comfort Suites Lombard, and we hope to have the pleasure of welcoming you back soon.
