Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Hotel Manager, Hotel Management
Dear Katherine, Thank you for your feedback. We appreciate your stay and are sorry to hear that your experience did not fully meet your expectations. We are committed to improving and hope to provide you with a more enjoyable experience on your next visit. Sincerely, Hotel Manager
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Hotel Manager, Hotel Management
Dear Ashley, Thank you for sharing your feedback. We apologize that your stay did not meet your expectations. We take your comments seriously and will work on improving the areas you’ve highlighted. We hope you’ll consider giving us another opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Hotel Manager., Hotel Management
Dear Mike,Thank you for the review. I’m happy to hear you had a great experience and valued the services we offer to our guests. We are proud of our hotel and its amenities and deeply appreciate the chance to serve you. I look forward to serving you again soon.Sincerely, Hotel Manager.
by A verified traveler
Posted 23 Nov 2024
Old, not well maintained
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Livio George,Thank you for your feedback. We apologize that you found the hotel to be in need of maintenance. We are actively working on improvements to enhance the overall guest experience. Your comments are valuable to us, and we will address the issues you mentioned to ensure a better stay in the future.We hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Nov 2024
❤️
Comment from Hotel Management
23 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your perfect 5/5 rating! We’re thrilled to hear you had an excellent experience with us. Your positive feedback motivates our team to continue providing outstanding service. We look forward to welcoming you back for another fantastic stay! Sincerely, Hotel Manager
by A verified traveler
Posted 21 Nov 2024
Someone was using a snow blower at the middle of the night
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience. We’re glad to hear you stayed with us but apologize for the disturbance caused by the snow blower during the night. We understand how important a peaceful stay is and will look into this matter to ensure it doesn't affect future guests. We hope to have the opportunity to welcome you back for a more restful visit.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We appreciate your comments and are sorry to hear that your experience did not meet expectations. We are committed to improving our services and will certainly address the areas you mentioned. We hope to have the opportunity to welcome you again in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Staff was very friendly. Great breakfast! In a high traffic area so it was a little noisy. Kids loved swimming in the pool.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Jessica,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the friendly staff, great breakfast, and the pool. We understand that the high traffic area can be a bit noisy at times, but we're glad your kids had fun swimming. We hope to welcome you back for another enjoyable stay soon.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Erica,Thank you so much for your wonderful 5/5 rating! We’re thrilled to hear that you had an excellent stay. It’s our goal to make every guest feel comfortable and welcomed, and we’re happy to have met your expectations. We look forward to hosting you again in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
I had a great time at the hotel during my stay. The location is convenient, because it is close to a shopping mall, attractions and many dining areas. Customers service was excellent.The only issue I had was with my bedroom. The furnitures were not that great, specially the bed I was sleeping at. It felt like it was going to fall down. It certainly needs repair. Also, the sofa and other things in the room appeared old and they were many visible torned spots.
Comment from Hotel Management
31 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your thoughtful feedback! We’re thrilled to hear you had a great time and enjoyed our convenient location and excellent customer service. However, we sincerely apologize for the issues you experienced with the furniture in your room. Your comments are invaluable and will help us address these concerns to enhance our guests' comfort. We hope to have the opportunity to welcome you back for an improved stay!Sincerely, Hotel Manager
