Ratings based on 636 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Good hotel!
Comment from Hotel Management
21 Nov 2024 by Hotel Manager , Hotel Management
Dear Marat,Thank you for your stay. We're delighted to hear you had a positive experience at our hotel. We strive to provide excellent service and comfortable accommodations for all our guests, and it’s wonderful to know we met your expectations. We hope to welcome you back on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Nov 2024
Do better, disgusting property. Had to switch several rooms and they didn’t apologize or offer any type of accommodation
Comment from Hotel Management
20 Nov 2024 by Hotel Manager , Hotel Management
Dear Jasmine,We are truly sorry to hear about the issues you faced during your stay, and I completely understand your frustration. This is not the experience we strive to provide, and I apologize for the inconvenience you encountered with the rooms. Our goal is to ensure every guest has a comfortable and enjoyable stay, and we will address these concerns with the team to prevent future issues. We sincerely appreciate your feedback and hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
The pillows were all stained and the sink was clogged
Comment from Hotel Management
18 Nov 2024 by Hotel Manager , Hotel Management
Dear Vanessa,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the pillows and sink during your stay. Cleanliness and comfort are top priorities for us, and we regret that we didn’t meet those expectations. Your concerns will be addressed with our housekeeping and maintenance teams to ensure these issues are resolved for future guests. We hope to have the opportunity to provide you with a better experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
AMAZING
Comment from Hotel Management
16 Nov 2024 by Hotel Manager , Hotel Management
Dear William,Thank you for your amazing feedback! We’re thrilled to hear you had such a great experience. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Nov 2024
No towels after 5pm? Front desk receptionist very rude and snappy.
Comment from Hotel Management
15 Nov 2024 by Hotel Manager , Hotel Management
Dear Damon,We are really sorry to hear about your experience. It's disappointing to know that we fell short of providing towels and that our front desk receptionist didn’t meet the standard of service we aim for. We take feedback like yours seriously and will address these concerns with our team to ensure this doesn't happen again. We appreciate your input and hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Nov 2024
Found dirty washcloth hanging from our shower curtain, drain plug laying on floor toilet dirty on bottom, sheets and blankets had stains, carpets haven’t been vacuumed, dusty lamp shades, room door not latching right had to double check door was shut. Dirt was coming out of the iron, almost ruined my shirt. Breakfast was very slim pickings.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager , Hotel Management
Dear Jimmy,We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we are very sorry that we fell short in these areas. We will address the concerns you've mentioned with our housekeeping team to ensure a higher standard of cleanliness moving forward. Your feedback is invaluable, and we appreciate your input as we work to improve the guest experience. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Nov 2024
This is one of the most inconvenient places I have ever stayed at. I travel a lot due to work so, I have stayed at numerous hotels. This hotel doesn’t offer fresh towels for their guests after 5PM. I called down to get fresh towels for myself after a long day of work and wanting to shower and the front desk receptionist says they don’t offer towels after 5pm because there is no one there to do laundry after that time. So, you’re trying to tell me you have no clean or fresh towels for any of your guests past 5pm? That literally makes no sense to me. So, you have to buy your own towels and basic necessities now when staying at hotels and paying over $200 to stay in these places? This is ridiculous and extremely inconvenient. I will not be staying at this hotel ever again.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager , Hotel Management
Dear Damon,Thank you for sharing your feedback. We're very sorry to hear about your experience and apologize for the inconvenience regarding the towels. We understand how important it is to have access to basic amenities, especially after a long day of work. This situation certainly doesn't meet our standards, and we will review our policies to ensure all guests receive the service they expect. We value your input, and we hope you will consider giving us another opportunity to provide you with a more comfortable and seamless stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Hotel Manager , Hotel Management
Dear Bailey,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
Mid. Room had peeling paint and obvious water damage. Wasn't the cleanest room but nothing too bad. Mid for the price but did its job. Beds were comfy.
Comment from Hotel Management
6 Nov 2024 by Hotel Manager , Hotel Management
Dear Samantha,Thank you for posting the review. We’re glad to hear the beds were comfortable and that the hotel served its purpose for your stay. We apologize for the issues with peeling paint, water damage, and cleanliness in the room. These are areas we will address with our team to improve the overall guest experience. We appreciate your comments and hope to provide a better experience during your next visit.Sincerely, Hotel Manager
