Ratings based on 839 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Nice
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Maher,We appreciate your positive feedback and are delighted to hear that you had a nice stay with us. Our team works hard to ensure all our guests have a pleasant experience. If you have any further comments or need assistance, please don't hesitate to reach out to our management team directly.
by A verified traveler
Posted 9 Nov 2024
vary fancy and cunftbal
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Cameron,We appreciate your feedback and will share your comments with our team for further review. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 8 Nov 2024
Staff very pleasant and efficient. Hotel undergoing long overdue and very necessary remodeling. Didn’t use indoor pool, but it looked very nice.
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Gwenn,We're pleased to hear you found our staff pleasant and efficient. We value your feedback on the ongoing remodeling and are glad you noticed the improvements being made. Hopefully, you'll have the chance to enjoy our indoor pool on a future visit. Thank you for sharing your experience with us.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello Joanna,We are thrilled to hear that you had an excellent stay with us! Our team is delighted that you enjoyed your time at our hotel. If you have any further comments or suggestions, please feel free to reach out to us.
by A verified traveler
Posted 2 Nov 2024
I love this hotel the staff is great. Excited for the renovation to be complete.
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Robert,We are pleased to hear that you enjoyed your stay with us and that our staff made a positive impact on your experience. The renovations are aimed at further enhancing our guests' comfort and satisfaction. We look forward to welcoming you back to experience our improved facilities.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Amy,We are thrilled to hear you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another excellent experience.
by A verified traveler
Posted 29 Oct 2024
I enjoyed the hotel, however had a couple of snags throughout my stay. I purchased two rooms 6 months ago and upon arrival found that one room was on the first floor and another was on the 6th floor. The hotel is working on renovations and the upper levels are brand new, but the first level is run down. The room on the 6th floor was beautiful, but the Air Conditioning didn’t work and wouldn’t go below 74 degrees. I called the front desk that night and they stated that the following morning it would be addressed. The next day, I had been away for the majority of the day at a conference and was hoping the issue would be resolved by the time I got back. Upon return, I found that the room temperature remained the same and was unsure if anyone had been by to fix the AC unit/temperature controls. I called front desk again, and a very kind man came by and verified that the issue had been assessed but that they couldn’t repair the unit at that time because it required more than just a simple fix. The gentlemen figured out another room for me on the 7th floor and verified the AC unit ran smoothly before leaving. I was very appreciative of that. Staff was wonderful and very accommodating and they are what made our stay pleasant.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us. I’m glad to hear that you enjoyed your stay overall and that our staff made a positive impact on your visit.I sincerely apologize for the inconvenience you faced with your room assignments and the air conditioning issues. I understand how important comfort is, especially after a long day at a conference. I appreciate your patience as we worked to resolve the AC problem and I’m glad our team was able to find you a suitable room on the 7th floor.Your feedback about the first floor room and the ongoing renovations is invaluable as we strive to enhance our guest experience. I will ensure your comments are shared with our management team for consideration.Thank you once again for your understanding and for highlighting our staff's efforts. We hope to have the opportunity to welcome you back in the future for an even better experience.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to complete our survey and for rating your stay with us a 4 out of 5. We genuinely appreciate your feedback, as it helps us continue to improve our services.We’re thrilled to hear that you enjoyed your experience, but we’re also eager to learn more about what could have made your stay even better. If you have any specific suggestions or comments, please feel free to share.We look forward to welcoming you back in the future!Warm regards,
by A verified traveler
Posted 28 Oct 2024
The hotel was clean and located close to
The now arena along with shops and some restaurants. The only downfall was that they overbooked and changed my reservation from a king bed with sleeper sofa to a room with two double beds. We were not as comfortable as we would’ve been in our original selection. The front desk simply told us that they overbooked and could do nothing about it. I wished they would’ve asked before changing the room
Especially because I paid for my booking upfront. They did not offer a credit or a discount either. I think it would’ve been the polite thing to do.
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us. I’m glad to hear that you found our hotel clean and conveniently located near The NOW Arena and local amenities. However, I sincerely apologize for the inconvenience you faced regarding your room reservation.I understand how disappointing it can be to have your preferred accommodation changed, especially when you’ve paid upfront. It’s certainly not the experience we aim to provide, and I regret that our front desk team was unable to offer a satisfactory solution at the time.Your feedback is invaluable, and I will be addressing this situation with our team to ensure we handle similar issues with greater care and consideration in the future. We want to ensure that our guests feel valued and comfortable during their stay.Thank you once again for your feedback, and I hope to have the opportunity to welcome you back soon.Warm regards,
by A verified traveler
Posted 27 Oct 2024
The property is beautiful with all newly upgraded rooms. However, we actually left early due to how uncomfortable the beds were. I must say I have never had this experience in ANY hotel I’ve stayed at. The rooms have a single mattress on a platform base. I’m sure this was part of the problem. For reference we had 2 queen beds in our room, and they both felt similar to a stuffed cot.
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Thank you for sharing your experience with us. I’m pleased to hear that you found our property beautiful and appreciated the upgrades to our rooms. However, I’m truly sorry to learn that the beds did not meet your expectations and contributed to an uncomfortable stay.Your feedback regarding the mattress quality is important to us, and I want to assure you that we take guest comfort very seriously. We will be reviewing your comments with our team to explore options for enhancing our bedding and ensuring a more restful experience for our guests.I understand how disappointing it must have been to leave early, and I sincerely apologize for any inconvenience this caused. If you choose to stay with us again, please reach out directly, and I would be more than happy to ensure your comfort during your visit.Thank you once again for your insights, and I hope we can welcome you back in the future.
