Ratings based on 969 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
I will be wanting a compensation as the property does not look like what is it on the reservation website. Its totally different from pictures in expedia. The property is very shady and room are very clamsy.
by A verified traveler
Posted 2 Jan 2025
Accessibility to the city
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Thank you Jacqueline for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us! Safe Travels
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Thank you Jeremy for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us! Safe Travels
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Thank you Sandra for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon! Safe Travels
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Thank you Monica for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Mayra, your feedback is of great importance to us. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.
by A verified traveler
Posted 22 Dec 2024
The place was a little weird. The staff was rude. And for a family of 5 we were put in a room that did not accommodate all of us. Even when I told the front desk that there are 5 of us and all he said was okay and gave me an extra blanket. Their parking lot manager or whatever he was hounded us as soon as we entered and forcing me out of the car to check in before my husband was allowed to park the car and he seemed to harass us about card keys when we tried to check out. I had told him I still haven’t checked out and that didn’t matter to him. I won’t be coming back here that’s for sure.
Comment from Hotel Management
23 Dec 2024 by General Manager, Hotel Management
Your feedback is of great importance to us. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually. Please feel free to contact our Front Office Manager or Manager on Duty directly at the hotel.
by A verified traveler
Posted 22 Dec 2024
The staff was nice. Overall, decent quality and cleanliness for price. Hot water in the shower wasn’t great but not that big of a deal. Walkability to restaurants, parks, etc was very convenient.
Comment from Hotel Management
23 Dec 2024 by General Manager, Hotel Management
Thank you Clay A for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels
by A verified traveler
Posted 20 Dec 2024
Location was good, staff was very nice and helpful
Comment from Hotel Management
20 Dec 2024 by General Manager, Hotel Management
Thank you Michael for taking the time to review your stay with us. Thank you for the accolades on the nice and helpful staff and our good location. We hope to see you back soon! Safe Travels
by A verified traveler
Posted 19 Dec 2024
The staff was helpful, the room was clean, somewhat noisy due to proximity to road, and general Chicago noise.
Breakfast area was supposed to be open by 7:00 am, but was at least 15 minutes late. We opted to walk across to McDonalds.
Comment from Hotel Management
19 Dec 2024 by General Manager, Hotel Management
Thank you Nathan for taking the time to review your stay with us. We appreciate the accolades on our helpful staff and room cleanliness. Our apologies on the Restaurant opening later than its usual time. We hope to see you back soon! Safe Travels
