Ratings based on 982 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Very nice. Great for the price!
Comment from Hotel Management
1 Jan 2025 by Silvia G, Hotel Management
Thank you for review. have a nice day!
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
1 Jan 2025 by Silvia G, Hotel Management
Thank you for review. have a nice day!
by A verified traveler
Posted 30 Dec 2024
Best Western Naperville Inn is a clean, quiet place to stay with attentive responsive mostly Spanish speaking staff. Everyone treated us kindly and with respect. However, the refrigerator was not plugged in when we checked in. We moved it out from under the cabinet to plug it in and then the only setting from one through seven was freezing all of our juice, milk, fruit. I went to show the receptionist how the refrigerator was freezing the food by showing her shaking the milk carton. She thought I wanted a new milk carton so they went out and bought me a half gallon of milk, thoughtfult butwasn’t what I was trying to tell them. I think they sent someone in to readjust the refrigerator. They turned it up to seven which defrosted and warmed everything, so there was no medium between almost room temperature and freezing The refrigerator also had a broken foot. They checked on the problem, but did not really fix it. 338 needs a new refrigerator. Water heater broke but was fixed same day elevator went out on day we were leaving so we walked down to breakfast, which wasn’t a problem, but I was in a handicap room and it could’ve been a problem for someone who needed a wheelchair. I did not have a problem and could walk down the stairs. They did fix it, however before we had to get our luggage downstairs from the third floor. Very nice friendly staff. Kitchen employee very responsive, refilling the items continuously. We felt very welcome despite the language barrier.
Comment from Hotel Management
30 Dec 2024 by SG, Hotel Management
Ms Sharon,Thank you for taking the time to share your detailed feedback! We truly appreciate your kind words about our clean and quiet environment, as well as our attentive and friendly staff. We’re glad to hear that our team made you feel welcome during your stay, despite the language barrier.We also sincerely apologize for the issues you encountered with the refrigerator and the water heater. Your feedback helps us identify areas that need improvement, and we will definitely look into replacing the refrigerator in room 338, once again to re ensure that the appliances are functioning properly. We're sorry for the inconvenience caused by the refrigerator's temperature settings, as well as the broken foot. We will make sure these issues are addressed promptly.Regarding the elevator outage, we understand that this could have been a challenge for guests with mobility issues, and we’re glad it was resolved before you had to get your luggage. We appreciate your understanding and patience.
by A verified traveler
Posted 27 Dec 2024
The staff was amazing they are very concerned and unique people I love it
Comment from Hotel Management
28 Dec 2024 by SG, Hotel Management
Thank you for your review! We will be sharing your kind words with our staff! Happy Holidays & happy New year! See you on your next trip
by A verified traveler
Posted 27 Dec 2024
They use throw pillows as pillows on the beds.
Comment from Hotel Management
28 Dec 2024 by SG, Hotel Management
Mr. Tim ,Our sincerely apologizes that you found our pillows uncomfortable. Your comments have been shared with our team, and we will certainly look into the condition of our beds to ensure they meet the comfort standards our guests deserve. We value your input as it helps us improve our services. If there is anything further, we can do to make your next stay more enjoyable, please don’t hesitate to reach out.
by A verified traveler
Posted 22 Dec 2024
Good value for money
Comment from Hotel Management
23 Dec 2024 by VJ, Hotel Management
Thank you for taking the time to leave us a review!! We are glad you enjoyed your stay with us and hope to see you again soon! :)
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by VJ, Hotel Management
Thank you for taking the time to leave us a review!! We are glad you enjoyed your stay with us and hope to see you again soon! :)
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by VJ, Hotel Management
Thank you for for your rating! Please let us know if your back in town! Happy holidays to you!
by A verified traveler
Posted 20 Dec 2024
The bed was uncomfortable.
Comment from Hotel Management
23 Dec 2024 by VJ, Hotel Management
Thank you for sharing your feedback regarding your recent stay at Best Western Naperville Inn. We sincerely apologize that you found the bed uncomfortable. We understand how important a restful night’s sleep is, and we regret that we did not meet your expectations in this regard.Your comments have been shared with our team, and we will certainly look into the condition of our beds to ensure they meet the comfort standards our guests deserve. We value your input as it helps us improve our services.If there is anything further we can do to make your next stay more enjoyable, please don’t hesitate to reach out. We hope to welcome you back and provide a more comfortable experience in the future.Warm regards Best Western Team
by A verified traveler
Posted 17 Dec 2024
We were in a non-smoking room that smelled of smoke. The staff immediately changed our room. Very nice place
Comment from Hotel Management
17 Dec 2024 by SG, Hotel Management
Mr. Paul, we are happy to hear that our staff was able to resolve your issue withing your stay. Our sincere apologies for not meeting expectations for your 1st nonsmoking room. Thank you for letting us know during your stay! We look forward to seeing you again on a future stay! Happy holidays!
