Ratings based on 496 Verified Reviews
3.1 Room cleanliness
3.1 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Disgustingly unclean. The sheets had stains and obviously hadn’t been washed since the previous person staying in the room. I found a bed bug on the pillow on the bed. I showed the woman at the front desk pictures of the stains and of the bed bugs from the bed. She did not seem surprised and didn’t even bother offering an apology. Just that I had to call back later in the day to speak with a manager about getting a refund. And even then, I didn’t get to speak with a manager. Just a different front desk woman who said they would only refund me for two of the three nights. What a horrible experience.
Comment from Hotel Management
4 Nov 2024 by sunny, Hotel Management
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Addison. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by sunny, Hotel Management
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Addison. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay comfortable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 28 Oct 2024
The building is run down. Very noisy at night. Doors do not close properly. Very dirty room. No customer service.
Comment from Hotel Management
29 Oct 2024 by sunny, Hotel Management
There was no noise at all and we checked the room door is closing properly, there is no problem with it and when you checked out you said it was good stay.
by A verified traveler
Posted 28 Oct 2024
In room hot tub.
Comment from Hotel Management
29 Oct 2024 by sunny, Hotel Management
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Addison. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay comfortable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler from Madison
Posted 19 Oct 2024
The cleaning staff and reception staff was very helpful and friendly
Comment from Hotel Management
21 Oct 2024 by sunny, Hotel Management
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Addison. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay comfortable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler from Avondale
Posted 18 Oct 2024
We had a package delivered to us in which the staff had received delivery. Simple ask was to change delivery address to our home which was not in IL, they promptly declined and our package of value over $500 was stolen:/ pretty trashy!! Will never stay here again!
Comment from Hotel Management
18 Oct 2024 by Sunny M, Hotel Management
Dear NikkiSorry, but not one has stole anything. When you called for the package we informed you to order for UPS/USPS pick-up and you said OK. Again you called back and said, one of your friend will come and pick up the package on Monday we said ok for that. Now also we've your package. You can set up for a pick up and we'll give them.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by sunny, Hotel Management
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Addison. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 5 Oct 2024
All the rats outside hotel. Other than that. It was ok
Comment from Hotel Management
7 Oct 2024 by sunny, Hotel Management
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Addison. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay comfortable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by sunny, Hotel Management
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Addison. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay comfortable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 3 Oct 2024
Not bad
Comment from Hotel Management
7 Oct 2024 by sunny, Hotel Management
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Addison. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay comfortable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
