Ratings based on 291 Verified Reviews
2.7 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2022 on Hotels
I'm betting this has been recently bought, and the new owners are trying to fix it. There were some building materials in the lobby. That said there were many rooms with no numbers on the door, my key took about 10 trys before it would let me in, they had to bring in a lamp because one of the ones in the room didn't work, and we found someone else's leggings in our room as we were packing to leave. Not hidden, and didn't see them the day before. There was no microwave or desk in the room. Never saw a pool, but not saying it wasn't there. It was a bed for 2 days, but not much more. Good wifi though:)
by A verified traveler
Posted 6 Feb 2022 on Orbitz
Crappy hotel very dirty and not well maintained
Comment from Hotel Management
7 Feb 2022 by Management , Hotel Management
Shyanne,
We apologize for any inconveniences you may of had during your stay. We will look into what happened and take all corrective actions.
by A verified traveler
Posted 3 Jul 2021
Good
Comment from Hotel Management
3 Jul 2021 by ABVI Waukegan , Hotel Management
Thank you so much! We look forward to serving you again.
by A verified traveler
Posted 1 Mar 2020 on Travelocity
by A verified traveler
Posted 26 Feb 2020 on Travelocity
Blankets were ripped and had stains and burn marks. Smelled bad.
Comment from Hotel Management
26 Feb 2020 by Dan, Hotel Management
We apologize for the inconveniences you had. Rest assured that we will take all corrective actions.
by A verified traveler
Posted 17 Feb 2020
by A verified traveler
Posted 28 Jan 2020
Nothing. The only thing that wasn't horrible was the location. It seems to be in the middle of everything for the most part. But that's it.
Comment from Hotel Management
3 Feb 2020 by General Manager, Hotel Management
Thank you for joining us during your recent trip. Though we are happy that you found our location to be remarkable, it's unfortunate that the same cannot be said about other aspects of your stay. We would have loved to learn more about the elements of our service that did not meet your expectations so that we could have promptly addressed them. We hope to hear from you soon and wish you all the best going forward.
by A verified traveler from Texas
Posted 26 Jan 2020
It will work for a night stay for graduation. Breakfast not great but you won’t be hungry.
by A verified traveler
My stay
Posted 13 Jan 2020 on HotelsCustomer service the staff in general is amazing very very helpful very very friendly very accommodating! On another note ... a little updating would do that hotel wonders, ie newer towels Newark carpet newer paint ECT. But other than that it was a good stay for the money
by A verified traveler
Posted 9 Dec 2019
The room was very dusty and not clean at all. The wall had some holes and some off paint spots too. The first night we didn’t have shampoo and conditioners. I thought this hotel doesn’t provide it but next day after I came back to the room and I saw they put them in the bathroom so that means they didn’t prepare the room for the guest. The site said continental breakfast but it was very poor contents. That made me feel no breakfast is better than that. The front was always empty and people weren’t there.
Comment from Hotel Management
12 Dec 2019 by General Manager, Hotel Management
We set high expectations for ourselves, so we are sorry to see your stay was not to our standards. Rest assured, we will improve upon our cleanliness and housekeeping efforts moving forward. Furthermore, we will note your comments regarding breakfast. Enjoy your trip home and we hope to have another chance to impress you.
