Ratings based on 81 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Cross Chiang Mai Riverside Team, Hotel Management
Dear Mai,Thank you for sharing your feedback and for rating us 4 out of 5! We're delighted to hear that you had an enjoyable stay. Your insights are invaluable, and we are always striving to enhance our guests' experience.If there's anything specific you feel we can improve on, please feel free to let us know. We look forward to welcoming you back and making your next stay even better!Warm regards,
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Cross Chiang Mai Riverside Team, Hotel Management
Dear Mark,Thank you for your wonderful 5-star review! We are thrilled to know that you had such a positive experience with us. Your feedback is truly appreciated, and it motivates our team to continue providing exceptional service.We look forward to welcoming you back in the future for another memorable stay.Warm regards,
by A verified traveler
Posted 9 Nov 2023
The staff here are the best! Everyone was so friendly and helpful,especially Poppy. She was above and beyond helping a stranger new to Chiang Mai and to Thailand. The people here make all the difference in a great stay.
Comment from Hotel Management
9 Nov 2023 by Mario, Resort Manager-Cross Chiang Mai Riverside, Hotel Management
Dear Mr. Richard, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards,
by A verified traveler
Posted 7 Sep 2023
This hotel is closer to Central Festival Shopping centre, which I think it is very popular for local and international travellers. The breakfast is good. it is mordern signed hotel, only around 30 rooms but each room faces the river. It is great experience.
Comment from Hotel Management
7 Sep 2023 by Mario, Resort Manager-Cross Chiang Mai Riverside, Hotel Management
Dear Weiqiong, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards,
by A verified traveler
Posted 21 Aug 2023
Comment from Hotel Management
22 Aug 2023 by Mario, Resort Manager And Cross Chiang Mai Rivers, Hotel Management
Dear Eduardo, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards,
by A verified traveler
Posted 28 Mar 2023
整個飯店建築很漂亮，服務算中上，早餐是大亮點！泳池很漂亮，但內裝偏俗氣。
飯店的建築和空間設計真的很美，復古磚瓦設計，而且是完全無障礙的設計，很貼心。
其中有一天早餐因為餐廳有活動，所以在中庭吃，飯店還請人來現場演唱，真的很會營造氣氛。
早餐絕對是這間飯店大加分的地方，可以任點想吃的，而且每一道都還不錯，西式餐點比泰式的做得好，所以連住兩晚也不會覺得早餐沒變化。
泳池旁的躺椅和整個泳池區都很放鬆，可以從下午坐到夕陽，房間也都面河畔，黃昏的時候真的很美，很放鬆。
唯一不足大概就是內裝跟建築外觀很不搭，感覺比較廉價，還有床鋪有一些潮濕的味道。
整體來說，還是很適合嘗試來住看看
Comment from Hotel Management
29 Mar 2023 by Mario and Cross Chiang Mai Riverside team., Hotel Management
Dear Chunyang, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards, Mario, Resort Manager
by A verified traveler
Posted 12 Mar 2023 on Hotels
Superb stay, the room and facilities were excellent. the best thing about the hotel are the staff who were brilliant from start to finish.
Comment from Hotel Management
12 Mar 2023 by Mario, Hotel Management
Dear Sir/Madam, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards, Mario, Resort Manager And Cross Chiang Mai Riverside team.
by A verified traveler
Posted 24 Feb 2023 on Hotels
Comment from Hotel Management
27 Feb 2023 by Mario and Cross Chiang Mai Riverside team., Hotel Management
Dear Julio,Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regards,
by A verified traveler from Lond
Posted 11 Feb 2023
The hotel is architecturally striking, but the same level of thought should have gone into the rooms, where furniture is sparse and closet space is minimal. The staff is all lovely, but inexperienced (especially in the restaurant) and most of them speak little English. All in all thought we had a lovely stay.
Comment from Hotel Management
11 Feb 2023 by Mario, Hotel Management
Dear Evan,Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon.Best regards,Mario and Cross Chiang Mai Riverside team.
by A verified traveler
Posted 12 Dec 2022
We stayed only 1 night here (our last in Chiang Mai and of our trip to Thailand ) and could not be more pleased with the quiet, clean, peaceful setting. The roof top pool is beautiful with lovely sunset views and the staff were quite friendly and helpful. Would stay again for sure and did not want to leave !
Comment from Hotel Management
16 Dec 2022 by Mario Bumroongpan / Resort Manager, Hotel Management
Dear Jillian E.Warm greetings from Cross Chiang Mai Riverside.Thank you very much for your valuable reviews, we hope you will received a great stay with us.Should there be any assistance please do not hesitate to let me know.Looking forward to welcoming you again soon.Best regards,Mario and Cross Chiang Mai Riverside team
