Ratings based on 778 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
Lovely hotel. Staff very friendly. Only a short ride into city.
Beds are super comfortable. Deluxe rooms are large but showing their age.
Nice pool area and gym.
Good value for money
Comment from Hotel Management
20 Oct 2024 by CCM, Hotel Management
Dear Paul,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay and found our staff friendly and accommodating. It’s great to know that you appreciated the comfort of our beds and the spaciousness of our rooms. We are glad you had the chance to relax by the pool and utilize the fitness centre during your visit. Your feedback about value for money is much appreciated, and we look forward to welcoming you back for another enjoyable stay!Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai
by A verified traveler from Bluff City
Posted 13 Oct 2024
Comment from Hotel Management
20 Oct 2024 by CCM, Hotel Management
Dear Dennis,Thank you for your 5/5 rating on Expedia! We are thrilled to hear that you had a great experience during your stay with us. Your feedback means a lot to our team, and we are delighted that we could meet your expectations. We hope to welcome you back again soon for another exceptional stay.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai
by A verified traveler
Would stay again
Posted 21 Aug 2024 on HotelsBeautiful big room with great views of Chiang mai. Excellent well equipped gym
Comment from Hotel Management
31 Aug 2024 by CCM, Hotel Management
Dear Jamie,Thank you for choosing Centara Riverside Hotel Chiang Mai and for taking the time to share your experience. We are delighted that you enjoyed your spacious room with its beautiful views of Chiang Mai and appreciated our well-equipped gym. It’s always our goal to provide a comfortable and memorable stay for our guests.We are continually working to enhance our facilities and services to ensure an even better experience on your next visit.We look forward to welcoming you back to Centara Riverside Hotel Chiang Mai soon.Sincerely yours,The Management Team
by A verified traveler from Thalang
Posted 20 Aug 2024
We loved our stay at the hotel. The room was very comfortable and clean. The breakfast and evening buffets were really outstanding in terms of quality and selection. The staff were all so helpful and kind and had obviously been trained extremely well. I would not hesitate to recommend this hotel to anyone and we found it very good value for money.
Comment from Hotel Management
31 Aug 2024 by CCM, Hotel Management
Dear David,Thank you so much for your wonderful review! We’re thrilled to hear that you loved your stay at Centara Riverside Hotel Chiang Mai. It’s great to know that you found your room comfortable and clean, and that our breakfast and evening buffets exceeded your expectations in both quality and selection.We are especially pleased that our staff’s helpfulness and kindness made your stay even more enjoyable. Your kind words and recommendation mean a lot to us, and we are glad you found value in your experience.We look forward to welcoming you back on your next visit in the near futureSincerely yours,The Management Team
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by CCM, Hotel Management
Dear Richard,Thank you for your kind review of our hotel. We apologize that your recent stay did not meet expectations. We strive to provide each of our guests with an impeccable experience, and we apologize that this standard was not met for your stay. We will share your feedback with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerly yours,The Management Team
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by CCM, Hotel Management
Dear Nicholas,Thank you very much for taking time to share your feedback on Expedia with a perfect rating.We are glad to hear that you had a pleasant stay with us. We will happily share your kind comments with our team.May we take this opportunity to thank you again for staying with us and we look forward to welcoming you back again for a more delightful experience.Sincerely yours,The Management Team
by A verified traveler
Posted 23 Jul 2024
We really enjoyed its people
Comment from Hotel Management
5 Aug 2024 by CCM, Hotel Management
Dear Sergio,Thank you for taking time to review Centara Riverside Hotel Chiang Mai.Your compliments on our staff's service are greatly appreciated. We aim to create memorable experience for our guests, and it's rewarding to know we succeeded with your stay.We hope that you will visit us again in the future.Sincerely yours,The Management Team
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
26 May 2024 by CCM, Hotel Management
Dear Scott,Thank you for taking the time to share your positive review. We’re thrilled you had such a great time at Centara Riverside Hotel Chiang Mai. We hope to have the pleasure of welcoming you again.Sincerely yours,The Management Team
by A verified traveler
Best in town
Posted 11 May 2024 on HotelsLovely place, very clean and service is above and beyond. I highly recommend this place
Comment from Hotel Management
1 Jun 2024 by CCM, Hotel Management
Dear Pathomporn,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our location to be ideal and that the cleanliness and service met your expectations, reflecting our commitment to providing an exceptional stayWe look forward to welcoming you back on a future trip. Sincerely yours,Centara Riverside Hotel Chiang Mai Team
by A verified traveler
Posted 3 May 2024
I rated negative due to the fact that the Chiang Mai government said it would be safe to breathe the sir it was not safe it was dangerous for any living creature to breathe the highly toxic air, therefore I am asking for a full refund for round trip air fare and full refund from your hotel. I will also contact Prime minister Srettha Thavisin regarding the lack of concern for public safety. I have been visiting Thailand for 10 years and have never experienced such a lack of concern for a tourist and for putting monetary gain over safety. The pollution was so bad that after the fact the safety protocols such as breathing rooms
were put in place by Mr. Nirat. I will submit my information so that a reimbursement will find me and allow me rebook at a later date. Professionally, J.A Tomingo III.
Comment from Hotel Management
2 Jun 2024 by CCM, Hotel Management
Dear Joe,We appreciate you as one of our guests! We always strive to provide the best service to our guests. We are sorry for the experience. We have shared your concerns with our hotel management. We are certain that all you have pointed out will be looked into and addressed accordingly. Should you wish to discuss this matter further, please contact us directly on ccm@chr.co.thWe hope you will consider us again for your future accommodation needs!Sincerely yours,Centara Riverside Hotel Chiang Mai Team
