Ratings based on 105 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The hotel seems understaffed and in need of a lot of maintenance. The receptionist that was working when we checked in (around 7pm) seemed like the only staff on site.
On check-in, our room was missing toilet paper, tissue, soap. The slippers were dirty, but most importantly, the safe was not working. The receptionist did her absolute best to solve our issues, but she wasn't given many resources.
Also, the hotel is very close to the airport so expect to hear airplanes from around 7am-1am.
by A verified traveler
Posted 20 Nov 2019 on Hotels
by A verified traveler
Posted 5 Oct 2019
They had 24 h front desk. It’s close to the airport and quite there except for the aeroplane noises. The water was like warm.
by A verified traveler
Posted 7 Jul 2019 on Hotels
by A verified traveler from Chiang Mai, TH
Posted 29 Apr 2019
It's an oasis in an urban setting. Peaceful and mood changing.
The pool was a bit dirty though.
Comment from Hotel Management
2 May 2019 by NP, Hotel Management
Thank you for choosing to stay with us. We hope you have the best memorable time during stay with us.
by A verified traveler
Posted 22 Apr 2019
Swimming pool is closed. We were disappointed because we wanted to swimming while weather was very hot.
Comment from Hotel Management
24 Apr 2019 by NP, Hotel Management
Thank you for choosing to stay with us. we sorry for your bad experience at our hotel. we take note for your comment and will let's team know for this issue.
by A verified traveler from santa ana, us
Posted 9 Apr 2019
the breakfast was just okay. Staff are beyond expectation.
Comment from Hotel Management
10 Apr 2019 by NP, Hotel Management
Thank you so much for taking the time to review our hotel. We hope you have the best memorable time during stay with us.
by A verified traveler
Posted 15 Mar 2019 on Hotels
Nice hotel, we loved the design. The only problem was the mosquitoes and the airport being close, and that was loud.
Comment from Hotel Management
26 Mar 2019 by NP., Hotel Management
Thank you so much for taking the time to review our hotel.We are happy that you have had a good time here with us and sorry for any unsatisfied matter occurred during your stay.
by A verified traveler
HELPFUL AND FRIENDLY STAFF!
Posted 12 Mar 2019 on HotelsAMAZING! You must stay here in Chiang Mai. Service and accommodations were more than we ever expected. Staff is warm and extremely helpful to foreigners.
Comment from Hotel Management
12 Mar 2019 by NP., Hotel Management
Thank you so much for taking the time to review our hotel. We hope you have the best memorable time during stay with us.
by A verified traveler
Do not stay here for its proximity to airport
Posted 4 Mar 2019 on HotelsStayed here before going to the airport for an early morning flight. Sadly despite being right next to the airfield you get all the disadvantages of being next to an airport (very loud as the plane lands) and non of the benefits as it still takes 20 minutes to get to the airport so would be better to stay somewhere else as Chiang May is so small. The swimming pool was filthy and the 'gym' was a few pieces of equipment next to the swimming pool. The equipment wasn't plugged in so wasn't really working. The restaurant at the hotel was okay.
Comment from Hotel Management
7 Mar 2019 by NP, Hotel Management
Thank you for choosing to stay with us. we sorry for your bad experience at our hotel. we take note for your comment and will let's team know for this issue.
