Ratings based on 741 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Concierge and front desk team very accommodating and willing to be of service. An honest approach about places to ha and see without sugarcoating. Alisondro the maitre d in the 6th floor restaurant gives perfect food and wine recommendations. The balcony at night is lovely to have a drink and cigar as I had. The doormen are quick to serve. The furnishings and decor are beyond gorgeous and I thought I was in a museum or palace. The rooms are adequate and bathrooms large. I only wish I had more time there. Truly has earned its 5 stars. Next time I try the Michelin Restaurant.
Comment from Hotel Management
19 Nov 2024 by Giovanni Torre Avallone, Chief Experience Officer, Hotel Management
Dear Kenneth,Thank you for this positive review of your stay.We are delighted that you appreciated the accommodating service of our concierge and front desk team, the insightful food and wine recommendations by Alisondro, and the prompt attention from our doormen. It is also great that the splendor of our furnishings and decor, echoing the timeless elegance that has been our hallmark since 1870, contributed to your exceptional stay. We are pleased that the spaciousness of our bathrooms and the serenity of your balcony added to the pleasure of your visit.We look forward to welcoming you back for another memorable experience.Best wishes,Giovanni Torre Avallone, Chief Experience Officer
by A verified traveler
Posted 26 Oct 2024
Amazing!
Comment from Hotel Management
28 Oct 2024 by Giovanni Torre Avallone, Chief Experience Officer, Hotel Management
Dear Genevieve,We are truly grateful for your exceptional feedback.Your perfect rating across all categories fills us with immense joy. We strive to provide an unforgettable experience for our guests, and we are thrilled that we succeeded in meeting your expectations.We hope you had the chance to experience our breathtaking Efebo Terrace during your stay. This rooftop gem offers a stunning 360 view of the Bay of Naples, creating magical moments that truly capture the essence of our historic hotel.We look forward to welcoming you back for another extraordinary stay.Warm regards,Giovanni Torre Avallone, Chief Experience Officer
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Giovanni Torre Avallone, Chief Experience Officer, Hotel Management
Dear Earl,We thank you for this kind review.We are really pleased we met your expectations.We would be delighted to welcome you back on another occasion.Kind regards,Giovanni Torre Avallone, Chief Experience Officer
by A verified traveler
Posted 19 Oct 2024
It was a lovely hotel, very clean and gracious staff.
Comment from Hotel Management
23 Oct 2024 by Giovanni Torre Avallone, Chief Experience Officer, Hotel Management
Dear Maria Ann,We are grateful for your feedback.It is wonderful to know that you had such a pleasant experience with us.We are delighted that you appreciated the cleanliness of your room, the overall condition of the hotel, and the high level of service provided by our gracious team. The dedication of our staff and the attention to detail in our facilities are at the heart of our commitment to Neapolitan hospitality and timeless elegance.We hope to have the occasion to welcome you back.Kind regards,Giovanni Torre Avallone, Chief Experience Officer
by A verified traveler
Posted 18 Oct 2024
Excellent staff, dining good. Rooms outstanding. Taxi service good. Naples is wonderful though immediate hotel vicinity be wary of traffic.
Comment from Hotel Management
23 Oct 2024 by Giovanni Torre Avallone, Chief Experience Officer, Hotel Management
Dear Julia, Thank you for leaving us this review of your recent stay.We are delighted that you found our staff exceptional, enjoyed the delectable dining options, and were impressed with the comfort and elegance of our rooms. It is also gratifying to know that the taxi services facilitated your explorations of the charming city of Naples.We look forward to welcoming you back on a future occasion. Best wishes,Giovanni Torre Avallone, Chief Experience Officer
by A verified traveler
Posted 14 Oct 2024
Great hotel and service! We loved our room with an amazing view. Breakfast was so good and also an incredible view. Marco at concierge was amazing and had great energy and service! Salute
Comment from Hotel Management
15 Oct 2024 by Giovanni Torre Avallone, Chief Experience Officer, Hotel Management
Dear Ronald,Thank you for this positive feedback.We are thrilled to hear that your stay at Grand Hotel Parker's was such a delightful one.We are pleased that the room with its breathtaking views over the Bay of Naples and the quality of our breakfast service met your expectations. At Grand Hotel Parker's, we take pride in our Neapolitan hospitality that offers a taste of timeless elegance, as we have been doing since 1870. Our VI PIANO Snack Bar & Terrace on the 6th floor is a perfect spot to enjoy the panoramic views while savoring the superb cuisine prepared by our Chef.Nonetheless, it is the service provided by our friendly and professional staff, like Marco at the concierge, that truly makes a difference. We strive to ensure that every guest feels welcomed and cared for, with the Les Clefs d'Or Concierge at your service to enhance your stay.We hope to see you again in the future.Kind regards,Giovanni Torre Avallone, Chief Experience Officer
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Giovanni Torre Avallone, Chief Experience Officer, Hotel Management
Dear Crystal,Thank you for sharing the review of your stay with us.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Giovanni Torre Avallone, Chief Experience Officer
by A verified traveler
Posted 9 Oct 2024
What a fabulous hotel. Lovely views of Vesuvius and the Bay of Naples. Incredible restaurant with a top chef. Great staff. Would definitely stay again.
Comment from Hotel Management
11 Oct 2024 by Chief Experience Officer, Hotel Management
Dear Leila,We are grateful for your feedback.We truly appreciate your kind words and are thrilled to hear about your positive experience with us.We are delighted that you enjoyed the stunning views of Vesuvius and the Bay of Naples, our exceptional dining experience led by our talented chef, and the warm hospitality of our team. It's also wonderful to know that our commitment to cleanliness and maintaining high standards throughout the hotel made a lasting impression on you.We hope to have the pleasure of welcoming you back soon.Best wishes,Giovanni Torre Avallone, Chief Experience Officer
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Chief Experience Officer, Hotel Management
Dear Angel,Thank you for this positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to welcome you back for a return visit.Best regards,Giovanni Torre Avallone, Chief Experience Officer
by A verified traveler
Posted 3 Oct 2024
Beautiful property. Would definitely recommend to anyone staying in Naples. SLH member properties never disappoint.
Comment from Hotel Management
8 Oct 2024 by Chief Experience Officer, Hotel Management
Dear Margaret,Thank you for taking the time to review your stay.It warms our hearts to hear that your visit was so enjoyable.We are elated that you found our property beautiful, appreciated the impeccable cleanliness of your room, and experienced the high standard of service we strive to provide. It is wonderful that the condition of our historic hotel added to the charm of your visit, as we take great pride in maintaining the elegance and grandeur that has been a hallmark of the Grand Hotel Parker's since 1870.We look forward to welcoming you back.Kind regards,Giovanni Torre Avallone, Chief Experience Officer
