Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Very nice clean hotel
by A verified traveler
Posted 26 Oct 2024
Modern, quiet and simple
by A verified traveler
Posted 20 Oct 2024
Beds were hard as a rock.
by A verified traveler
Posted 19 Oct 2024
Friendly staff and cute hotel
by A verified traveler
Posted 16 Oct 2024
One of the beds stunk of men's cologne, either it wasn't laundered or someone lied on the bed without sleeping in it and it went unchanged, either way, smelled.
Comment from Hotel Management
17 Oct 2024 by SR, Hotel Management
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond. We will look into the reasoning the bed smelled of cologne.
by A verified traveler
Posted 13 Oct 2024
Super clean and staff are great!!!!
Comment from Hotel Management
17 Oct 2024 by SR, Hotel Management
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.
by A verified traveler
Posted 11 Oct 2024
Rooms very little furniture other than bed. Room very small for the $.
Comment from Hotel Management
12 Oct 2024 by SR, Hotel Management
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response. It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
11 Oct 2024 by SR, Hotel Management
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.
by A verified traveler
Posted 27 Sep 2024
We had a great stay. This hotel is very modern and efficient.
Comment from Hotel Management
29 Sep 2024 by SR, Hotel Management
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
22 Sep 2024 by SR, Hotel Management
Thank you so much for taking the time to review your positive experience at the Tru by Hilton Cheyenne. I apologize for the delayed response, but I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we really appreciate that you took a moment to respond.
