Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The Roof top bar and pool were amazing.
The need to walk a long way with stairs from the underground car park into the hotel I didn't like.
by A verified traveler from Río Rico
Posted 9 Nov 2024
Good overal experience
Comment from Hotel Management
11 Nov 2024 by Freddy Moreno-Gerente General, Hotel Management
Dear Mr. Michael.Thank you for taking the time to share your comments and for your preference. It was a pleasure to serve you and we hope you come back soon. I extend my best regards.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Freddy Moreno-Gerente General, Hotel Management
Buenos días estimada Srta Lisset.Apreciamos de su tiempo para responder la encuesta de satisfacción. Nos complace saber que su estancia fue agradable. Esperamos verla pronto!Le envio un cordial saludo.
by A verified traveler
Posted 27 Oct 2024
The rooftop pool n gym are fabulous but with no wash clothes and absolutely no HOT water the bathroom was useless. Also, no minifrig or microwave....who doesn't have this in this day and age? The staff was wonderful and the room and bed were lovely and parking safe and excellent.
Comment from Hotel Management
29 Oct 2024 by Freddy Moreno-Gerente General, Hotel Management
Dear Mr. Robert.I appreciate your time to share with us your comments that help us to continue improving our services and facilities. I apologize for the details you had during your stay, I am already working with my team to find a solution, hoping to give us the opportunity to improve your experience in the future.I extend my best regards.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Freddy Moreno-Gerente General, Hotel Management
Buenos días Estimada Srta Sochilt.Agradecemos de su tiempo para contestar la encuesta de calidad. Estamos para servirle, esperando verla pronto!Le envio un cordial saludo.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Freddy Moreno-Gerente General, Hotel Management
Buenas tardes.Agradecemos de su tiempo para responder la encuesta de satisfacción. Esperamos nos visite pronto y garantizarle una mejor experiencia. Estamos para servirle.Le envio un cordial saludo.
by A verified traveler
Posted 15 Oct 2024
Every was good just the sheets and curtains kinda look run down
Comment from Hotel Management
15 Oct 2024 by Freddy Moreno-Gerente General, Hotel Management
Dear Mss Norma.We appreciate your time to share with us your comments that help us to continue improving our services and facilities. I apologize for the details you had during your stay, I am already working with my team to find a solution, hoping to give us the opportunity to improve your experience in the future.I extend my best regards.
by A verified traveler from Sanignacio
Posted 14 Oct 2024
Wonderful staff an wonderful hotel
Comment from Hotel Management
14 Oct 2024 by Freddy Moreno-Gerente General, Hotel Management
Dear Mss Tayfun.Thank you for taking the time to share your comments and for your preference. It was a pleasure to serve you and we hope you come back soon. I extend my best regards.
by A verified traveler
Posted 13 Oct 2024
The towels were hard
Comment from Hotel Management
13 Oct 2024 by Freddy Moreno-Gerente General, Hotel Management
Dear Mss Karim.Thank you for taking the time to share your comments and for your preference. It was a pleasure to serve you and we hope you come back soon.I extend my best regards.
by A verified traveler from SPANISH LOOKOUT
Posted 10 Oct 2024
Good location, nice to park, connecting rooms and very good baddings.
Would be good to have a small fridge in the room and a ice maker in the hallway. Over all great
Comment from Hotel Management
11 Oct 2024 by Freddy Moreno-Gerente General, Hotel Management
Dear Mr. Erwin,Thank you for taking the time to share your comments and for your preference. It was a pleasure to serve you and we hope you come back soon.I extend my best regards.
