Ratings based on 30 Verified Reviews

3.4 out of 5
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 24 Jun 2024
Exeprience was horrible, the property/room advertised was not what we met. Place was under repair, grounds, pool were dirty! Not maintained.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Apr 2024 on Hotels
4 out of 5
by A verified traveler

Posted 24 Jan 2024
Excellent attention at front desk.
2 out of 5
by A verified traveler from Orange Walk Town

Posted 22 Oct 2023
Pool wasnt clean as it has a lot of derbis. There are missing tiles all over the pool floor. TV only showed one channel and it wasnt even clear. Beds are hard as rock and pillows are too flat.
Comment from Hotel Management
3 Nov 2023 by Noah, Hotel Management
Hi, Azalia! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Noah
1 out of 5
by A verified traveler

Posted 14 Dec 2022
Property was unkempt roomsmelled
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Feb 2021
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Jan 2021 on Hotels
2 out of 5
by A verified traveler

Posted 5 Aug 2024
La propiedad ya no trabaja con Expedia cambio de dueños ya no incluye piscina restaurante etc. El servicio no es lo basico, lo único malo es que no reciben tarjeta o dinero electrónico solo efectivo
Comment from Hotel Management
14 Aug 2024 by Joey, Hotel Management
Sinceras desculpas, Miguel! Entendemos que sua experiência não correspondeu às expectativas. Não se preocupe, estamos trabalhando continuamente para melhorar nossos serviços para garantir que sua próxima estadia seja agradável. Atenciosamente, Joey
1 out of 5
by A verified traveler

Posted 1 Aug 2024
No respetaron el pago en Expedia. Solicitó la devolución de mi dinero
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
Hola, Jose. Lamentamos la experiencia desagradable que haya tenido con nosotros. Trabajamos continuamente para mejorar nuestros servicios y le aseguramos que su próxima visita será increíble. Saludos, Eva
4 out of 5
by A verified traveler

Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Noah, Hotel Management
Hi, Jorge! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
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