Ratings based on 309 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Sadly , like so many business they were very short staffed. I literally had to track someone down when it came time to check out. The room itself wasn’t horrible but the carpeting in the common area ( the hallway) was so dirty and stained. The bathroom in our room was a completely different story. It appeared to possibly be in mid renovation. The sink was attached to the wall with only an all metal brace. Old fixture mountings still remained. The shower had a fold up seat that was covered in black mildew. Just awful.
Comment from Hotel Management
11 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Kelly, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN & SUITES CHESTERTOWN. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated that the we were short staffed, the room was in poor condition, the carpet was unclean and stained along with other listed concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Nov 2024
Staff was very friendly
Comment from Hotel Management
7 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Matthew, for taking the time to write a review of your stay at the Red Roof Inn & Suites Chestertown. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
The facilities are tired, many things were broken and we had to change rooms as a result of this. However, the lady on duty in the evening was apologetic and very helpful.
Comment from Hotel Management
11 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Sam,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Chestertown. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our apologetic and helpful staff. You indicated that you were unsatisfied with broken items and having to change room because of it. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Kim,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Chestertown and I felt dishearten to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 21 Oct 2024
A little rough around the edges in some ways, but the rooms were large, quiet, and clean.
Comment from Hotel Management
30 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Craig,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Chestertown. It is very gratifying to read your kind remarks about large, quiet and clean room. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with our location being a little rough around the edges. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Alexis,Thank you for completing our guest survey for our Red Roof Inn & Suites Chestertown. Our team at Red Roof were disappointed to have earned your 2/5 score.On your next visit at Red Roof should you have any issues, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 13 Oct 2024
Good place for the money $$
Comment from Hotel Management
17 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Doug,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CHESTERTOWN. I was glad to read we were able to provide you with an affordable stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Sep 2024
Room smelled -
Comment from Hotel Management
2 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Elle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Chestertown We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unpleasant odor in the room. Please accept our sincerest apologies for the impact this issue had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Sep 2024
Close by the event I was going to.
My room had a closet and the the sliding doors were hanging against eachother out of their rail. The curtain hanger was coming out of the ceiling and the airconditioner started to come out of the wall. I can go on ,.
Comment from Hotel Management
1 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Marina,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CHESTERTOWN. I am happy you found our location to be convenient for your travel needs. However, you indicated that the curtain hanger was coming out of the ceiling, the air conditioner started to come out of the wall and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Christopher, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CHESTERTOWN and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
