Ratings based on 15 Verified Reviews
3.9 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The property was nice and clean with good facilities, it has a communal kitchen and parking.
There were x2 significant issues that really let the
Property down for us.
1. The mattress was probably the worst I’ve ever slept on, the springs digging into my back was actually painful. I had to go out and buy a duvet to act as a mattress protector which improved it. Disappointingly, other reviewers mention this but it has not been actioned.
2. The room was so cold, heat wasn’t coming out of the radiator. Luckily there was a little electric heater but I also had to buy myself a hot water bottle.
Another issue was there were only enough tea / coffee / UHT milk for x1 day. We stayed x4 so went without.
They also phoned me to ask if they could come in to do electric testing, I wasn’t keen on this either having our room disturbed.
Comment from Hotel Management
25 Nov 2024 by Anchala , Hotel Management
Dear Kirsty,While the property seems to have been clean and equipped with good facilities like a communal kitchen and parking, the significant issues you experienced are disappointing. I sincerely apologize for that as we will surely look into it and we hope to welcome you back in the future.Best Regards,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Anchala , Hotel Management
Dear Tom,Thank you for your feedback.Best Regards,
by A verified traveler
Posted 15 Oct 2024
Contractors staying fir a few bughts for ibgoing works in the area. Has all the facikities tou beed with many room options available
Easy check in and out
Comment from Hotel Management
25 Oct 2024 by Anchala , Hotel Management
Dear Melody,It sounds like the place was ideal for contractors, offering all the necessary facilities and various room options. The ease of check-in and check-out must have been convenient as well, making it a good choice for a short stay while working in the area. We hope to have the opportunity to welcome you back in the future.Best regards,
by A verified traveler
Posted 31 Aug 2024
Good for holidays
Comment from Hotel Management
3 Sep 2024 by Anchala , Hotel Management
Dear Suwan,Thank you for your feedback. We're glad you found our apartment suitable for holidays. We hope to welcome you back for another stay in the future.Best regards,
by A verified traveler
Posted 20 Jul 2024
The cost is low, but we wasted hours due to buggy software for the security deposit. The next day, the heat suddenly went on full blast, in July. Hours wasted until the maintenance man shut it down.
Make certain that you fully understand the two door codes for building entry and room entry. There is no staff on the premises.
Comment from Hotel Management
25 Jul 2024 by Anchala , Hotel Management
Dear Philippe,Thank you for your feedback. We’re sorry to hear about the difficulties you experienced with our security deposit process and the unexpected heating issue. Your time is valuable, and we apologize for any inconvenience caused. Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you back in the future to experience the improvements we will make. Warm regards,
by A verified traveler
Posted 11 Jul 2024
Everything good.
Comment from Hotel Management
12 Jul 2024 by Anchala , Hotel Management
Dear Siu Yin Wendy,I'm glad to hear that everything was good. Thank you for your feedback and we hope to have the opportunity to welcome you back and provide a better experience in the future.Warm Regards,
by A verified traveler from preston
Posted 26 Jun 2024
They took 1and half hours to check in
Comment from Hotel Management
2 Jul 2024 by Anchala , Hotel Management
Dear Melvin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay you experienced during check-in. We understand how frustrating this must have been and are actively working to make more efficient experience for our guests. Your feedback is valuable to us as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Anchala , Hotel Management
Dear Kam Yan,Thank you for your feedback.
by A verified traveler
Posted 29 May 2024 on Hotels
Comment from Hotel Management
31 May 2024 by Anchala , Hotel Management
Dear Sia,Thank you for your feedback.
by A verified traveler
Posted 26 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Anchala , Hotel Management
Dear Gillian,Thank you for your feedback.
