Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 11 Nov 2024
I killed a cockroach in my room. Reported to front desk.
Comment from Hotel Management
12 Nov 2024 by A, Hotel Management
We are so sorry to hear about this situation. We have notified our pest control company and they are looking into this matter.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by A, Hotel Management
Thank you for rating your recent stay with us.
by A verified traveler
Posted 4 Nov 2024
I had to ask to move from room with a large construction loud generator running all night 20 feet from room. It vibrated the concrete slab floor and bed. Management should not have those rms in use and arrange for that loss from generator in parking lot. Clerk was good after complaint. Wish I did not waste precious sleep and pool time moving.
Also very minimal breakfast.
Comment from Hotel Management
4 Nov 2024 by A, Hotel Management
unfortunately the hotel is not always aware ahead of time of guest traveling with equipment of that nature. We are truely sorry for the disturbance that it caused you, but happy to hear that staff was able to remidy the situation.
by A verified traveler
Posted 27 Oct 2024
This is an old property, smelled like mildew and weed. Also, while I do not need a wheelchair, carrying my bags up two flights of stairs, not good. Only good thing was breakfast.
Comment from Hotel Management
4 Nov 2024 by A, Hotel Management
We are sorry to hear that your stay did not go as well as it could have. We would be more than happy to offer a ground floor room in the future if we are aware that is a request since we do not have an elevator, nor know the need of guests with out such requests.
by A verified traveler from Lexington
Posted 21 Oct 2024
Clean and great location
Comment from Hotel Management
4 Nov 2024 by A, Hotel Management
Thank you for your feedback. We hope that you will come visit again if in the area again.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
4 Nov 2024 by A, Hotel Management
Thank you for rating your recent stay with us.
by A verified traveler
Posted 17 Oct 2024
We loved the lake behind the property!
Comment from Hotel Management
19 Oct 2024 by A, Hotel Management
We are happy to hear that you enjoyed our time here.
by A verified traveler
Posted 15 Oct 2024
The night staff was disrespectful. When I checked in the room I had reserved and paid ahead of time was not available. The staff said they could upgrade me but to a King Bed. I specifically needed two beds due to the people traveling with me. I also paid extra for a lakeside view which was not available. The staff then downgraded me to two double beds non lakeside. Throughout the whole process the staff member was rude. When I was asking questions about the room I requested she said with an attitude “You can take the room or leave!” I was wanting to know details about the room I was given so that I could determine if I had enough space and instead of being accommodating the staff member just had an attitude and did not care about the hotel they were representing.
Comment from Hotel Management
15 Oct 2024 by A, Hotel Management
As stated this morning prior to this posting, we are truly sorry for the manner in which you where treated last night during your stay. As stated in previous conversation this will be dealt with accordingly and will never happen again. We are truly sorry for all the trauma that you and your guest encounterd during your visit with us. We hope that you will not allow the behavior of one tarnish the establishment as a whole.
by A verified traveler
Posted 12 Oct 2024
THE STAFF WERE PROFESDIONAL AND NICR, IT WAS CLEANTIO.
Comment from Hotel Management
15 Oct 2024 by A, Hotel Management
Thank you for rating your recent stay with us. We hope to see you again if in the area.
